Key account management role interfacing directly with five Fortune 500 accounts leading database management, data mining, inventory control, logistics, distribution, differentiated distribution and day-to-day service and problem resolution for high volume, high value integrated printing solution projects for national retail distribution.Managed, coached and developed a professional team of customer service representatives managing a high volume of specialized data analysis, compilation, inventory planning and distribution execution for more than 5,000 retailers and 2,000 corporate and field offices monthly. Managed new business, service and problem resolution calls from key accounts, as well as retailers nationally. Planned and managed entire distribution supply chain; direct accountability for key account and retailer satisfaction, as well as meeting critical timelines, expediting, freight coordination and rework reduction goals. Established and managed department processes, workflow and standard operating procedures; facilitated application modifications, reporting tools, new processes and automation strategies to meet specific customer requirements, as well as reduce lead times. Supported pursuit teams with required data, reports and capability analyses.

Dedicated to supporting daily operations of all customers and customer service team. Served as distribution service manager with direct accountability for planning and executing logistics, supply chain and customer service from printing completion to retailer deliverly. Concurrently supported supervisor with all staff management, training and coaching, as well as implementing process and reporting improvement programs. Orchestrated forecasting, reporting, shipping, supply chain, invoicing and inventory management. Conducted detailed service and supply chain analyses to identify trends, isolate issues and implement processes to reduce service issues.

Account/project manager role working on simultaneous projects from concept to completion of major, key enterprise accounts. Managed client’s promotional project planning, logistics, inventory and distribution from raw data to retailer delivery, including responding to customer change orders, retailer requests, distribution problems and coordinating issue resolution at any point in supply chain and project production.