David Bernstein Email & Phone Number

Led 15 direct and 125 indirect reports, including leaders of large clinical teams. Managed inter-disciplinary and cross-functional team operations delivering complex psychosocial services for Emergency Department Mental Health, Patient Watch Program, Regional and Inpatient Consultation teams. Built strong, multi-level relationships with internal and community stakeholders to meet current and future needs. • Established a Patient Watch Program (90 FTE) in three months utilizing vendor resources; planned for transition to long-term base needs with contingencies for critical surge events.• Set and successfully lobbied for top three legislative priorities in partnership with External Affairs.• Improved retention by 13% (7% advancement, 85% contract renewal) through two initiatives:- Created employee-led Shared Governance Committees focused on Safety, Staffing, Clinical Excellence, and Engagement. Empowered employee-leaders to manage committees, prioritize issues and projects, develop standard work, and measure successful solution implementation.- Launched a 24-hour on-call leader system to support staff in issue escalation and resolution.

Led new division to establish standard work, align goals, and build a cohesive operational strategy. Partner with directors and managers to tailor adaptations for their teams.• Executed discovery effort that delivered a phased, five-year portfolio approach to drive enterprise effort to improve the experience of patients and families who speak a language other than English.• Guided stakeholders to write organization policy on law enforcement engagement. • Redesigned and visualized grievance management workflows, exceeding CMS standards.• Raised Welcome Program saturation from 56% to 98% through UW Human Centered Design research. • Overhauled Staff Support Team’s model of care, interventions, and metrics. Coordinated seven teams to assemble a centralized Resilience and Wellness Resource Finder matrix.

Promoted and delivered timely language access services through staff and vendor resources. Successfully trained new manager and transitioned team. • Cut time to interpretation 50% by aligning vendors on streamlined video and phone prompts.• Built partnerships with local educational institutions to address career pipeline barriers.• Automated vendor data sharing for real-time KPI tracking, invoice validation, and payment.

Taught distress tolerance, emotion regulation, and coping skills to patients aged 4 to 20 in a seclusion- and restraint-free environment. Responded to and deescalated behavioral emergencies throughout the hospital.• Implemented a scalable scheduling system, enabling unit expansion from 40 to 200 staff, reducing time burden on Staffing Committee 60%, and increasing vacation approvals and employee satisfaction.• Streamlined intake screening and decision from 25 to 5 minutes by standardizing questionnaire.• Wrote organization policy on preference- and court-based contact restrictions.

Masters Of Health Administration, Health/Health Care Administration/Management

Bachelor Of Arts (B.A.), Psychology

Activities and Societies: Judicial Board, Opening Days Leader, Residential Assistant, Beta Theta Pi - Executive Officer of Risk Management.