David Bernstein Email and Phone Number
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Mission-driven strategic operations leader with 12+ years driving innovative change by reimagining workflows to consistently deliver results, and creating stability through policy, tool, and people development. Adept at building high-performing teams and managing vendors. Expert at delivering actionable insights to executives from the synthesis of complex, ambiguous data.
Providence Health Plan
View- Employees:
- 238
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Principal Program Manager, Office Of The CooProvidence Health Plan Oct 2024 - Present
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Principal Program Manager, Enterprise Strategy And InnovationProvidence Health Plan Dec 2023 - Oct 2024
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Manager (Senior Manager Level) - Mental Health ConsultationSeattle Children'S 2022 - 2023Led 15 direct and 125 indirect reports, including leaders of large clinical teams. Managed inter-disciplinary and cross-functional team operations delivering complex psychosocial services for Emergency Department Mental Health, Patient Watch Program, Regional and Inpatient Consultation teams. Built strong, multi-level relationships with internal and community stakeholders to meet current and future needs. • Established a Patient Watch Program (90 FTE) in three months utilizing vendor resources; planned for transition to long-term base needs with contingencies for critical surge events.• Set and successfully lobbied for top three legislative priorities in partnership with External Affairs.• Improved retention by 13% (7% advancement, 85% contract renewal) through two initiatives:- Created employee-led Shared Governance Committees focused on Safety, Staffing, Clinical Excellence, and Engagement. Empowered employee-leaders to manage committees, prioritize issues and projects, develop standard work, and measure successful solution implementation.- Launched a 24-hour on-call leader system to support staff in issue escalation and resolution. -
Program Manager - Patient And Family ExperienceSeattle Children'S 2019 - 2022Led new division to establish standard work, align goals, and build a cohesive operational strategy. Partner with directors and managers to tailor adaptations for their teams.• Executed discovery effort that delivered a phased, five-year portfolio approach to drive enterprise effort to improve the experience of patients and families who speak a language other than English.• Guided stakeholders to write organization policy on law enforcement engagement. • Redesigned and visualized grievance management workflows, exceeding CMS standards.• Raised Welcome Program saturation from 56% to 98% through UW Human Centered Design research. • Overhauled Staff Support Team’s model of care, interventions, and metrics. Coordinated seven teams to assemble a centralized Resilience and Wellness Resource Finder matrix.
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Interim Manager - Interpreter And Translation ServicesSeattle Children'S Aug 2021 - Nov 2021Promoted and delivered timely language access services through staff and vendor resources. Successfully trained new manager and transitioned team. • Cut time to interpretation 50% by aligning vendors on streamlined video and phone prompts.• Built partnerships with local educational institutions to address career pipeline barriers.• Automated vendor data sharing for real-time KPI tracking, invoice validation, and payment.
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Lead Social Service Specialist, Psychiatry And Behavioral Medicine UnitSeattle Children'S 2011 - 2019Taught distress tolerance, emotion regulation, and coping skills to patients aged 4 to 20 in a seclusion- and restraint-free environment. Responded to and deescalated behavioral emergencies throughout the hospital.• Implemented a scalable scheduling system, enabling unit expansion from 40 to 200 staff, reducing time burden on Staffing Committee 60%, and increasing vacation approvals and employee satisfaction.• Streamlined intake screening and decision from 25 to 5 minutes by standardizing questionnaire.• Wrote organization policy on preference- and court-based contact restrictions.
David Bernstein Skills
David Bernstein Education Details
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Health/Health Care Administration/Management -
Psychology
Frequently Asked Questions about David Bernstein
What company does David Bernstein work for?
David Bernstein works for Providence Health Plan
What is David Bernstein's role at the current company?
David Bernstein's current role is Operations Strategy Leader | Transforming chaos to order and creating stability at scale | Bridging clinical excellence and operational efficiency.
What is David Bernstein's email address?
David Bernstein's email address is da****@****ens.org
What is David Bernstein's direct phone number?
David Bernstein's direct phone number is +165020*****
What schools did David Bernstein attend?
David Bernstein attended University Of Washington School Of Public Health, Willamette University.
What skills is David Bernstein known for?
David Bernstein has skills like Healthcare, Hospitals, Mental Health, Research, Public Speaking, Microsoft Excel, Admissions, Crisis Intervention, Continuous Process Improvement, Project Planning, Project Management, Patient Safety.
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David Bernstein
3 X Founder | Adjunct @ Cu Boulder Leeds School Of Business | Mind Set Coach | Corporate Culture Consultant | Global Retreat LeaderDenver, Co1hotmail.com
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