Dan Jackson Email & Phone Number

Portland, Maine Area

• Ensure company’s environment maintains 99.999% uptime
• Assist with Management of technology department
• Solve complex technology problems without causing downtime (DNS)
• Engineer production systems that improve process efficiency
• Create and execute technology special projects on high value critical systems for optimizing production environment
• Improved execution of SaaS updates, reducing deployment time, downtime, and recovery time

1685 Congress Street, Portland ME, 04102

• Improved and managed weekly classroom workstation setup and deployment for maximum class sales flexibility and ensure consistently positive student experience
• Learned and recreated company’s network within first month of employment, when company moved location
• Managed all corporate systems including workstations, servers, and networks, including two satellite networks
• Migrated Windows 2003-based domain including Exchange 2003 to Windows 2008-based network with Exchange 2010
• Significantly improved setup and deployment procedures of classrooms by introducing virtualization, modularization, multicasting, and scripting solutions

Westbrook, Maine

• Managed technology department which supported organization’s growth from approximately 120 to over 500 employees
• Implemented helpdesk solution which increased efficiency of issue prioritization
• Led committee to update security policies to comply with PCI DSS without restricting workflow
• Migrated 50 seat site to 175 seat site, while enabling old site to operate at full functionality 24/7 during the transition
• Successfully resolved PBX scaling problems and authored shell scripts to enhance call routing