Diane E. Email and Phone Number
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I am a versatile IT Technology professional with 10+ years of experience managing Enterprise application implementations. I am an expert in gathering, analyzing, and defining business and functional requirements and designing/re-engineering processes, workflows, and technology solutions. I have the proven ability to lead seamless implementations and deliver next-generation technical solutions – improving revenues, margins, and workplace productivity. I am a focused problem solver with proven success in the management of business data systems via strong leadership competencies in identifying business objectives and setting technology strategies and standards. I am adept at defining and documenting business requirements and appropriate software development methodologies. I am experienced in solving complex technical problems to reach desired results. I have a reputation for providing cross-functional leadership and problem solving via planning and follow-up on all action items. My experience includes business analysis and system implementations.I incorporate complex lessons learned from experience and by establishing relationships and understanding the needs of the business. I offer strong organizational abilities combined with excellent interpersonal and communication skills to work effectively with other professionals. I have the ability to manage organizational change and lead initiatives, identifying goals and cultivating relationships with stakeholders while serving in a leadership role. I am a professional who is adaptable and results-oriented in ensuring deadline-driven operations. My duties include supporting set timelines, developing requirements, and managing a distributed workforce. I enjoy building relationships, understanding issues, documenting resolutions, inventing and specifying creative alternatives to problems, and leading teams to implement solutions that consistently exceed organizational expectations.
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Technology Apps ManagerUps Jan 2023 - PresentUnited StatesContributes to the end-to-end planning, creating and managing of new and existing customer technology applications for the DAP Innovation team. Continued support of DAP TechOps. Works on multiple concurrent projects and develops customer research, application concepts, enhancements and launch strategies. -
Senior Marketing AnalystUps Sep 2020 - Jan 2023Responsible for developing and managing customer technology applications and assisting in the development and execution of marketing strategy for the DAP TechOps team. Monitored the performance of customer technology products in an effort to identify enhancement opportunities. -
It Governance ManagerUps Dec 2018 - Sep 2020Alpharetta, GaApplied knowledge of standards and best practices to recommend IT governance and portfolio management processes and structure for APIs. Identified new trends, categories, concepts, and businesses that grew the organization in alignment with the strategic plan. Communicated findings both verbally and in written form. Maintained knowledge of evolving trends in IT strategy and applied them to continuously refine the IT Strategic Planning process. Created business cases and participated in continual development and publication of thought leadership and service offerings. Provided data analysis. Produced month end reporting and analysis. -
Scrum Product OwnerUps Jan 2016 - Dec 2018Alpharetta, GaServed as Scrum Product Owner for Enterprise level applications. Facilitated team transitions from Waterfall to Agile/Scrum. Created and maintained product backlog in Microsoft TFS. Worked with stakeholders to add items to and rank backlog items from perspective. Provided budgetary and progress details to upper management team. Coordinated with Scrum Masters and Developers to maintain sprint schedule and to assign work on backlog rank and complexity. Coordinated MVP releases with other product owners to ensure successful release strategies. Provided strategic guidance, handled complex technical issues, and communicated effectively with all stakeholders. Used in-depth analysis and process-oriented software methodologies (Waterfall, Agile/Scrum, etc.), development knowledge, and system expertise to implement and integrate solutions. -
Senior User RepresentativeUps Mar 2015 - Sep 2016Greater Atlanta AreaDeveloped and implemented internal/external customer support for UPS Enterprise visibility tool. Supported business, customers, vendors, and internal stakeholders. Took full responsibility for projects and initiatives throughout the development life cycle by analyzing system impact results. Maintained compilation of information and maintenance of designated system and application. Collaborated with Technical Teams and Users in verifying and monitoring production inquiries. Coordinated business and functional requirements and supported customer and vendor inquiries. Provided communication for all functional teams and stakeholders regarding requirements analysis, test planning, test status, defect tracking, project timelines, and overall project status. Involved in implementation activities, such as: acceptance testing, implementation planning and execution, user training, and post-production support. Led test effort for execution of System, Integration, Regression, and UAT testing for large projects, enhancements, and ad-hoc requests. Supervised User Acceptance Testing while delivering Production Support and End User Training. -
Is Client Solutions ManagerUps Dec 2010 - Apr 2015Greater Atlanta AreaWorked with clients or with 3PLs and/or 4PLs to develop EDI and other electronic messaging solutions for the management of supply chains. Leveraged technology within UPS Supply Chain solutions to develop requirements for projects spanning over 20 different supply chain systems. Created and maintained the group's SharePoint site and led in maintaining issue tracking system. Assisted in managing "Streamline" process for Freight Services EDI implementations, saving an average of 80% in cost and time for standard EDI implementations vs. custom implementations. Coordinated with PM, Business Development, and Client Implementation teams to implement IT solutions, monitor implementation status, and recommend adjustments to achieve goals. Liaised between IT Solutions and Shared Services IT group by identifying gaps in IT portfolio. Created requirements and design documentation for functionality requested by stakeholders. -
Internal Customer Support CoordinatorUps Apr 2006 - Dec 2010Greater Atlanta AreaProvided Tier 3 customer support for Enterprise visibility system. Confirmed customer setup in the system. Creating data extracts in flat file, EDI, and XML format for customer data feeds. Demonstrated expertise in coordinating data feeds to the application from multiple supply chain systems that provided transportation, brokerage, supplier management, and inventory management data for UPS Supply Chain Solutions – ensuring visibility of this data for UPS customers. Wrote Oracle SQL queries to search for data in a complex Oracle database environment (2 schemas with 500+ tables). Reviewed XML, EDI, EDIFACT, flat file, and RosettaNET messages for data and compared to data in database. Created customized reports using SQL and COGNOS. -
Adjunct Instructor Database And Sql ProgrammingColorado Technical University Oct 2019 - Jun 2020Prepares relevant, insightful, and engaging instructional materials and utilizes existing course materials that support learning by CTU’s student population.Provides instruction in assigned courses (including applicable laboratory or work that is integral to the course)Engages and communicates with students to encourage their course participationRelates professional/industry experience to classroom discussion. -
Customer Support TechnicianHti Technologies, Inc. Jan 2004 - Apr 2006Greater Atlanta Area• Provided Tier 3 customer support and development for in-house transcription software platform while continuously supporting both Pervasive SQL and Microsoft SQL to meet requirements.• Analyzed network telecommunications issues or problems, evaluated solutions, and made sound recommendation. Worked with end users to identify, prioritize, and resolve technical issues.
Diane E. Education Details
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Applied Computer Science
Frequently Asked Questions about Diane E.
What company does Diane E. work for?
Diane E. works for Ups
What is Diane E.'s role at the current company?
Diane E.'s current role is Marketing Technology Apps Manager at UPS.
What is Diane E.'s email address?
Diane E.'s email address is di****@****ive.com
What is Diane E.'s direct phone number?
Diane E.'s direct phone number is (800) 742*****
What schools did Diane E. attend?
Diane E. attended University Of West Georgia, Thomas Edison State University.
Who are Diane E.'s colleagues?
Diane E.'s colleagues are Brendon Pantele, Doreen Bleeker, Taylor Borne, Kusum Or, Christy Halfon, D Fite, Mar U..
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1mtimusic.com
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Diane Hunt, MD, CHCIO, CDH-E, MS
Greater Evansville Area4hotmail.com, iuhealth.org, deaconess.com, deaconess.com5 +121970XXXXX
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Diane Spadola
Chief Encouragement Officer And Director Of Programming At Accelerate Your SuccessAvon Lake, Oh2bellafacciapainting.com, me.com1 +197372XXXXX
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