Diane E. Email & Phone Number

United States

Contributes to the end-to-end planning, creating and managing of new and existing customer technology applications for the DAP Innovation team. Continued support of DAP TechOps. Works on multiple concurrent projects and develops customer research, application concepts, enhancements and launch strategies.

Responsible for developing and managing customer technology applications and assisting in the development and execution of marketing strategy for the DAP TechOps team. Monitored the performance of customer technology products in an effort to identify enhancement opportunities.

Alpharetta, Ga

Applied knowledge of standards and best practices to recommend IT governance and portfolio management processes and structure for APIs. Identified new trends, categories, concepts, and businesses that grew the organization in alignment with the strategic plan. Communicated findings both verbally and in written form. Maintained knowledge of evolving trends in IT strategy and applied them to continuously refine the IT Strategic Planning process. Created business cases and participated in continual development and publication of thought leadership and service offerings. Provided data analysis. Produced month end reporting and analysis.

Alpharetta, Ga

Served as Scrum Product Owner for Enterprise level applications. Facilitated team transitions from Waterfall to Agile/Scrum. Created and maintained product backlog in Microsoft TFS. Worked with stakeholders to add items to and rank backlog items from perspective. Provided budgetary and progress details to upper management team. Coordinated with Scrum Masters and Developers to maintain sprint schedule and to assign work on backlog rank and complexity. Coordinated MVP releases with other product owners to ensure successful release strategies. Provided strategic guidance, handled complex technical issues, and communicated effectively with all stakeholders. Used in-depth analysis and process-oriented software methodologies (Waterfall, Agile/Scrum, etc.), development knowledge, and system expertise to implement and integrate solutions.

Greater Atlanta Area

Developed and implemented internal/external customer support for UPS Enterprise visibility tool. Supported business, customers, vendors, and internal stakeholders. Took full responsibility for projects and initiatives throughout the development life cycle by analyzing system impact results. Maintained compilation of information and maintenance of designated system and application. Collaborated with Technical Teams and Users in verifying and monitoring production inquiries. Coordinated business and functional requirements and supported customer and vendor inquiries. Provided communication for all functional teams and stakeholders regarding requirements analysis, test planning, test status, defect tracking, project timelines, and overall project status. Involved in implementation activities, such as: acceptance testing, implementation planning and execution, user training, and post-production support. Led test effort for execution of System, Integration, Regression, and UAT testing for large projects, enhancements, and ad-hoc requests. Supervised User Acceptance Testing while delivering Production Support and End User Training.

Greater Atlanta Area

Worked with clients or with 3PLs and/or 4PLs to develop EDI and other electronic messaging solutions for the management of supply chains. Leveraged technology within UPS Supply Chain solutions to develop requirements for projects spanning over 20 different supply chain systems. Created and maintained the group's SharePoint site and led in maintaining issue tracking system. Assisted in managing "Streamline" process for Freight Services EDI implementations, saving an average of 80% in cost and time for standard EDI implementations vs. custom implementations. Coordinated with PM, Business Development, and Client Implementation teams to implement IT solutions, monitor implementation status, and recommend adjustments to achieve goals. Liaised between IT Solutions and Shared Services IT group by identifying gaps in IT portfolio. Created requirements and design documentation for functionality requested by stakeholders.

Greater Atlanta Area

Provided Tier 3 customer support for Enterprise visibility system. Confirmed customer setup in the system. Creating data extracts in flat file, EDI, and XML format for customer data feeds. Demonstrated expertise in coordinating data feeds to the application from multiple supply chain systems that provided transportation, brokerage, supplier management, and inventory management data for UPS Supply Chain Solutions – ensuring visibility of this data for UPS customers. Wrote Oracle SQL queries to search for data in a complex Oracle database environment (2 schemas with 500+ tables). Reviewed XML, EDI, EDIFACT, flat file, and RosettaNET messages for data and compared to data in database. Created customized reports using SQL and COGNOS.

Prepares relevant, insightful, and engaging instructional materials and utilizes existing course materials that support learning by CTU’s student population.Provides instruction in assigned courses (including applicable laboratory or work that is integral to the course)Engages and communicates with students to encourage their course participationRelates professional/industry experience to classroom discussion.

Greater Atlanta Area

• Provided Tier 3 customer support and development for in-house transcription software platform while continuously supporting both Pervasive SQL and Microsoft SQL to meet requirements.• Analyzed network telecommunications issues or problems, evaluated solutions, and made sound recommendation. Worked with end users to identify, prioritize, and resolve technical issues.

Master Of Science - Ms, Applied Computer Science

Program included course work in web technologies, program construction, software development, database systems, system and network.

Bachelor Of Science - Bs, Management Information Systems And Services, 3.6

Courses provided an applied information systems educational base for managerial users of computers, managers of computer service units.