Dion D. Email & Phone Number

Springfield, PA

• Perform customer site surveys to evaluate new equipment placement and develop a project plan for fiber optic connectivity within customer premise
• Create fiber layout records using AutoCAD
• Create fiber-engineering/splicing packages within customer design and cost parameters
• Develop scope of work for projects and construction pricing spreadsheets for sub- contractors to bid on jobs according to scope of work
• Work directly with Project Managers and sub-contractors to help facilitate new project builds
• Coordinate daily network activities with the Network Operation Center

Chester, PA

• Used mechanical and technical aptitude along with problem solving capabilities to rectify campus system, multimedia and mobile device issues
• Performed preventative maintenance and any required repairs on campus lab systems in order to maintain optimum system functionality
• Tested new systems to be used by faculty and staff for reliability, quality and functionality
• Documented and implemented various procedures to aid co-workers with system issues
• Created a variety of operating system configurations for campus and re-sale systems
• Assisted in organization and deployment of new campus computer systems during yearly asset management processes

Chester, PA

• Promoted from office assistant to assistant Manager of Student Support Center
• Verified all employees were completing work orders thoroughly and efficiently
• Facilitated training and assistance to employees
• Used problem solving skills to diagnose and repair issues with student computers
• Assisted students with system maintenance through purchasing and replacing parts on their PCs
• Helped students register computers and other mobile electronics on campus network