Dipal Gajjar Email & Phone Number

With over 15+ years of experience in technical support and operational production, I am currently a Team Lead at Proofpoint, a leading cybersecurity company. I have a strong knowledge of software development and online payment life cycles.As a Team Lead, I oversee support teams and create processes that enhance customer satisfaction and retention. I work extensively with various technologies and platforms, such as Active Directory, Exchange Mail, and more. I can identify, troubleshoot, and resolve complex software issues independently and collaboratively with sales, engineering, and operations teams. I also manage product escalations, review test scenarios, document customer issues and resolutions, and coordinate with multiple parties to ensure timely and satisfactory completion of project tasks. My goal is to provide exceptional support and guidance to Proofpoint's customers and partners, and to empower them with the best security solutions.

Listed skills include Manual Testing, Team Management, Requirements Analysis, Functional Testing, and 46 others.