Bruno Spencer Email & Phone Number

Cork, County Cork, Ireland

Cork, County Cork, Ireland

• Interacted with clients in person, over the phone and by email to deal with queries and requests in a timely manner.
• Received and processed all bookings for new students and renewals in the system, ensuring that all details and information are accurate.
• Provided student documents for immigration procedures, bank account opening and public transportation pass, assuring compliance with its regulations.
• Handled student enrolment for end of course exams from contacting the preparation centre to check its availability to scheduling and registering the students accordingly.
• Worked with finding housing for students and allocating them to their respective accommodation, ensuring that the facilities are appropriate to their needs.
• Performed routine office tasks on a daily basis, including support to Management, petty cash transactions, and managing the procurement of office supplies.

Lisbon, Portugal

• Acted as a main point of contact for US-based customers within an assigned portfolio, collaborating across the entire range of order management and some order to cash activities, which included tasks like order entry.
• Closely collaborated with cross-functional teams, such as Sales, Logistics and Finance, to ensure seamless order fulfilment.
• Maintained the accuracy of the data in customer’s database as a key responsibility.
• Managed customer’s complaints and its specific requirements, collaborating directly with the departments engaged in the investigation.
• Met objectives and targets established by the Team Leader and Manager.
• Participated in continuous improvement activities and projects to enhance current processes and procedures.Successful Projects/Achievements:

Lisbon Area, Portugal

• Record accurate, complete and timely information in systems to ensure global visibility, consistency ofinformation, and to enable root cause analysis.
• Ensure smooth internal communication that follows set processes and channels, in order to providetimely and accurate information to customers.
• Provide the customer with suitable solutions relating to problem shipments or complaints, to satisfytheir needs and to maintain and enhance their loyalty to the company.
• Proactively check for any potential or actual shipment failures, both import and export, and contact thecustomer to advise and agree a resolution that will achieve customer satisfaction.
• Identify and act on potential selling opportunities to retain revenue, whilst providing suitable solutionsto customers’ requirements.
• Demonstrate knowing the customer by taking actions that are tailored to the customer’s needs andspecifics.

County Cork, Ireland

• Radisson Blu Hotels & Resorts in Spa offers central locations, close to local attractions & amenities - a perfect choice for leisure & business guests.
• Execute keen leadership skills through the supervision of housekeeping staff
• Ensure stocks and maintain supply rooms; order supplies according to designated budget.
• Receive, process, and handle guest complaints regarding housekeeping services; executing strong interpersonal skills and ensuring exceptional customer service and crisis management abilities.
• Ensure that rooms and public areas are kept clean and free from hazards.
• Organise housekeeping staff during the day and host daily meetings with housekeeping staff.

County Cork, Ireland

• Carried out all duties related to the housekeeping department efficiently and thoroughly to industry and company standard, whilst demonstrating the highest levels of customer satisfaction. Successful.
• Awarded Employee of the Month due to exceptional customer service abilities and a keen work ethic.
• Received promotion to Housekeeping Supervisor, thanks to demonstrated leadership abilities and a passion to the deliverance to exceptional service.

County Cork, Ireland

• Drinks2u retail beverages and snacks at a variety of sporting, musical, and cultural events throughout Ireland. Providing staffing services to the hospitality and promotion industries.
• Assisted managers in the set up and organised staff duties and responsibilities.
• Acted as a seller/cashier when required; demonstrating strong cash handling skills. Successful Projects/Achievements:
• Due to my flexibility and eagerness to participate in events, I was routinely selected for client liaisons.

Eldorado Do Sul Area, Brazil

• Since its establishment in 1998, Datacom has been focused on the development of technological products and solutions. Datacom boasts the largest development team in Latin America among the manufacturers of products for.
• Harnessed strong sales and interpersonal skills; provided information to customers assisting them in the selection of various products, identifying needs and offering solutions.
• Leveraged keen business acumen; assisted and offered insights during sales strategy briefings.
• Developed complex and detailed managerial sales reports.
• Analysed financial sales reports, comparing year on year stats and offering solutions and innovative ideas on how to best expand business and achieve budgets.
• Conducted detailed competitor analysis; learning from industry peers and staying ahead of the curve. Successful Projects/Achievements:

Porto Alegre Area, Brazil

• Vipal is one of the World’s leading manufacturers of tire retread and tire inner tube repair products.
• Provided exceptional technical and commercial support across company branches in Latin America and Overseas.
• Ensured effective and timely follow-up regarding the development of new products along with R&D department.
• Identified prospective sales opportunities; staying abreast of industry trends and changes. Harnessed exceptional cross departmental skills; ensuring to highlight said trends to the Sales Consultants.
• Demonstrated impeccable customer service skills; attending to customers, providing training and ensuring a positive and open approach.
• Possessed finely tuned team working skills in addition to working off own initiative.

Porto Alegre Area, Brazil

• Received customers’ orders and registered details in the system; harnessing strong administrative and organisational abilities.
• Provided information to customers assisting them in the selection of various products, identifying needs and offering solutions.
• Demonstrated keen team working skills; assisted colleagues when necessary, helping junior members of the team and creating a motivated ambience in the office. Successful Projects/Achievements:
• Due to exception work ethic and demonstrated passion, received a promotion from Sales Assistant to International Business Analyst.
• Received qualification as Retread Tyre Technician.

Gravataí Area, Brazil

• Established in 1939, Taurus is a people-safety oriented company that supply products that are directly or indirectly found in everyday life.
• Reviewed technical support reports regarding to client services; input information into relevant systems.
• Amended and approved the technicians’ working hours; inserted the information into company system.
• Provided internal support to the technicians on the field.

Porto Alegre Area, Brazil

• Established in 1957, General Tools (FG) is today the national leader in supplies for maintenance, repair and operating supplies (MRO).
• Provided effective and attentive after-sales customer support.
• Controlled and distributed promotional products/corporate gifts; raising brand awareness and company portfolio.
• Assisted in fairs and company events; exercising interpersonal, communication and sales skills. Successful Projects/Achievements:
• Received promotion from Intern to Marketing & Sales Assistant, thanks to a dedication and desire to learn and harvest new skills.

Porto Alegre Area, Brazil

• Retail store specialising in furniture and accessories for home and office.
• Ensured the customer experience was in line with company standards at all times, provided friendly and efficient customer interactions that left a lasting impression.
• Cash handling and transaction management, fully proficient in usage of a cash register system.
• Stock taking; ensured the quality and quantity of all inventory within the store.
• Visually merchandised the store products, in compliance with item accessibility flow.
• Continuously stayed abreast of product changes and additions, so as to best advise customers

English Language And Literature, General, Grade: Advanced Level (Cefrl C1)

English Language And Literature, General, Advanced Level (Cefrl C1)

Bachelor'S Degree, Business Administration And Management, General

Activities and Societies: A core focus subject at university was called “Social Project” whereby we had the opportunity to work with local.