Specialized IT Services and Support including: -Internet of Things and Service Transformation-Remote access and diagnostics -Oncology Information Systems (OIS) support

Remote Access Installation: We work with your customer IT departments to get you connected with fast, easy, safe, and reliable remote support your customers will love you for. Drop Zone™ Remote Access installation and configuration includes customer and user accounts, software licenses, and hardware. Remote Access Administration: We build and enhance your remote support capabilities with user account assistance, software and hardware maintenance, customer IT support, license management. Remote Diagnostics: We integrate remote diagnostics capabilities on workstations and specific medical devices.Predictive Analytics: We offer powerful, cutting-edge predictive analytics capabilities on specific medical devices.Proactive IT Monitoring: We monitor performance and capacity for your critical workstations. We setup alerts to ensure proper backups, up-to-date anti-malware, and disk drive and CPU capacity.Compliance: We ensure HIPAA, FDA Cybersecurity, and Safe Harbor compliance with a systematic, organized, and accurate approach.

Customer-driven product life cycle management of predictive/proscriptive analytics software• Business development• IoT, SaaS, Cloud, Medical Devices• Strategy Development and Product Roadmap• Stakeholder and customer engagement• Implementation and execution• Operations and Field Service Management

Tenure at Varian Medical Systems spans from 1996-2016ENTERPRISE IMPACT:• Subject Matter Expert (SME) for the utilization of cloud systems to implement product data solutions.• Planned and led IoT service transformation efforts and implemented IoT capabilities. Conducted assessments and identified 17 initiatives to drive competitive advantage.• Led cross-functional IoT team of 20 and oversaw all road mapping and prioritization efforts. Created business cases to demonstrate cost savings potential for individual initiatives.• Directed the Knowledge Base Implementation team that validated the article creation process and implemented the knowledge management system.• Deployed an automated notification solution that eliminated the need for customers to schedule service.

ENTERPRISE IMPACT:As SmartConnect Remote Support Program Manager, Product Support Engineering (2005-2013):• Earned an Exceptional Contribution Award• Led global program to implement enterprise-wide remote support solution• Achieved a 1,000% increase in internal and external adoption of a remote access platform. Conducted training in 26 cities over the course of a year.• Led a Global Access Server system upgrade that improved availability.• Improved performance levels by developing and conducting onsite and offsite training for support teams.As Technical Specialist/Systems Engineer (2000-2005):• Saved $900,000 per quarter by investigating and resolving critically high failure rates for one of the company's top products, the robotic Millennium Multileaf Collimator. Led root cause analyses and introduced new troubleshooting and maintenance procedures that eliminated the issues.• Lowered service costs 15% by controlling travel and scheduling to minimize expenses.• Supervised the first nationwide team of top-tier service specialists. Evaluated core competencies and scheduled services around complementary skill sets.• Conducted training on all products and delivered off-site presentations at meetings.As Customer Support Representative, Radiation Therapy (1996-2000):• Transformed the customer experience by integrating the entire suite of products into a comprehensive radiation therapy suite.

Clinical Linear Accelerator Maintenance Engineer

Clinical Radiation Therapy Linear Accelerator Field Service Engineer

Radar, electronics, Fleet Deception Group (Beach Jumpers)