Serve as technical liaison for Knowledge Management when working with cross-functional teams (primarily Engineering, Data Science, and Linguistics) to develop practical applications of advanced technology; navigate the ambiguities of documenting, developing, and delivering early stage products, services, and features. Apply Knowledge Management best practices to the development of standards and governance policies for document organization, structure, storage, use, and reuse. Distill the complexities of Knowledge Management for an unfamiliar team and coach on basic methods and approaches. Stay current with developments in the field and provide management with guidance based on a full spectrum analysis of the technology ecosystem and business environment.• Lead technical onboarding of Glean through collaboration with Glean and Comcast engineering, Effectv Knowledge Management, and corporate legal teams; serve as technology liaison for KM• Develop standards for technical writing, document semantic structures, and article templates; provide initial governance policies for storage, access, and lifecycle• Own Glean UI/UX; roadmap the journey to an AI powered knowledge ecosystem; monitor metrics, user, and information behaviors to inform development; document feature offerings• Implement best practices of Search and Assistant technologies; develop forward looking roadmaps and product projections based on actual use cases• Architect the KM process; introduce content audits, taxonomies, and metadata schemas; provide recommendations on system, tool, and repository integrations; content storage, and governance

Develop and deliver efficient knowledge management tools, products, and services, based on client interviews and professional expertise, for enterprise clients; create and maintain supporting libraries, taxonomies, and metadata schemas; provide instruction in the art of searching.• Introduced and maintained library of tested expert query prompts and strings for efficient assembly of complex Expert Searches across a wide range of industry domains; created succinct documentation• Instructed individuals and groups in the art and philosophy of expert searching - problem formulation, term selection, results refinement, (re)iteration; created tutorials and guides• Surfaced critical information via dashboards of targeted queries and data visualizations, based on direct conversations and reference interviews with clients• Assembled team and solved the time-to-access problem for meeting presentations in the Life Sciences arena; implemented system workflow for engineering and outsourced content processing teams; delivered searchable catalog of over 10MM abstracts and posters

Created knowledge access and delivery strategies and solutions for enterprise clients, designed dashboards of hand-vetted prompted queries and relevant content delivering strategic insights, maintained custom taxonomies, term lists, and thesauri for application in natural language processing and machine learning search and discovery; trained users, developed guides and documentation.• Solved strategic information access issues using collated strategic insights, research, and prompt queries; based content iterations on ongoing user interviews, industry research, and subject matter expertise• Created and maintained client libraries of terms, metadata, taxonomies, and prompt queries; designed documentation• Trained administrators and regular users on best practices in problem formulation, search techniques, and content strategy• Executed special client projects including quarterly sentiment analysis of market research firms and analysts, a daily competitive intelligence newsletter to executives, and a weekly industry newsletter; the two former for Fortune 500 clients

Work with social media, product, and engineering teams in a startup environment to define and implement a system for the targeted integration of Diversity, Equity, & Inclusion and Corporate Social Responsibility content and products to relevant social media and e-commerce platforms• Created taxonomy of social media channels and social media thought leaders across the DEI and CSR spectrum; mapped taxonomy to business channels; ensured timely and accurate distribution across the partner network while working to automate workflow

Serve all library needs of students and faculty of doctoral level program in psychoanalysis• Elevated library status from not-for-profit educational facility to state approved library• Facilitated entry into the Vermont Automated Library System (VALS)• Initiated and maintained interlibrary loan program with the statewide system• Conducted reference interviews; trained students and faculty in research skills

Designed and executed research course for students in Master of Education program• Provided instruction in areas pertinent to efficient and effective online research• Introduced reference interviewing and question navigation techniques• Taught resource evaluation and source vetting techniques

Acted as library director for rural Vermont public library• Negotiated with library vendors and worked with state consortia for price reductions• Increased community engagement via outreach, programming, and collection development• Initiated and oversaw improvements in library computer network and equipment• Wrote and received grants for library’s physical and collection expansion

Designed information architecture for market research aggregation startup using industry metadata schemas, term mapping, and faceted indexing.• Ensured efficient content retrieval and storage by implementing taxonomies and industry standards concept mapping• Improved search capabilities allowing for rapid and accurate content retrieval through industry standard schemas including SICS/SAIC codes

Increased use of the Lycos web search engine through improvements in interface, efficient content integration, and the surfacing of relevant partner content across the Lycos network sites• Improved Lycos web search engine by providing subject matter expertise• Streamlined workflow and managed back-end taxonomy and content infrastructure of the Lycos network• Worked to develop proprietary tools to effectively integrate partner content across Lycos network sites

Trained team in taxonomy best practices and delivered user-facing directory of content supported by an extendible backend infrastructure• Developed and maintained customer facing ontology of self-published websites • Assured the surfacing of content related to user searches through content linking• Increased process efficiency by working with engineering team to design applicable tools