Dave Payne Email & Phone Number

Draper, Ut

Manage a team of technical writers who create and deliver online help systems and PDF guides to support SaaS and on-premise customers

Orem, Ut

Fine-tune and document inter-department interactions for delivering software as a service. Create training and reference materials to help new employees learn their jobs quickly, and to help existing employees work more efficiently and with fewer frustrations. Design intranet and wiki interactions to help both internal employees and external clients find product and process-related information quickly and easily. Improve quality, cost-effectiveness, and ability to meet project dates by managing and maintaining a remote writing team in India.

West Valley City, Ut

Design software, services, and processes which are intuitive and compelling. Use contextual inquiry (ethnographic research) and interviews to understand customer problems and work practices; use that customer data to innovate solutions and designs which are prototyped, iterated, and validated through additional customer interaction.