Dom Winter Email & Phone Number

Stratford-Upon-Avon, England, United Kingdom

Stratford-Upon-Avon, England, United Kingdom

Bidford On Avon

Product demonstrations, configuration and set up. Development of training material and guides for self help for end users and resellers using a full cloud based contact centre packages. Also involved in marketing and consultancy for suppliers and end users. Conducting TPSA audits for companies applying to TPSA accreditation. IPscape Cloud Contact Centre through FCP Technologies has been designed to put the power squarely in your hands. Adapt and respond as quickly and as often as you need to. Real time control and results are easy with the intuitive web management interface means you’re only minutes away from a new IVR flow, adding new agents, creating and setting up new campaigns. Inbound with full skills based routing and outbound - including preview and predictive dialler, call recording, quality, And with IPscape reporting, you’ll be able to see your results immediately. No need to wait for IT to actions your requests - just do it yourself!! Traditional contact centre solutions can be so complex that you are dependent on your provider to implement changes. That means that your business agility is linked to the speed of their response. With IPscape software through FCP Technologies the intuitive web interface puts you firmly in the driver’s seat:- No dependency on 3rd parties or internal IT teams- No additional cost- Complete control in your hands- Competitive advantage through your ability to respond in real time- Share licences across business units, locations and even countries- Pay for what you use, when you use it- All features are included as standard, get the full package

Stratford-Upon-Avon

Rock covers party band Small Doses from Stratford upon Avon. Formed out of an open mic and now playing regular shows most weekends at pubs clubs festivals and private parties / weddings.

Https://Www.Myguitarteacher.Net

Running the website www.MyGuitarTeacher.net and accompanying You Tube Channel https://www.youtube.com/user/domwinter1967 providing online guitar lessons playing tips and advice. I also teach 1:1 and via skype / facetime.I am an RGT registered guitar teacher and have been teaching on and off since I was 17 along with playing in bands and music production mainly using Cubase and Logic.

Freelance Contact Centre Specialist and business consultant working both Directly and as an associate for some of the country's most prestigious consultancies for example Calcom, Blue Sky. GBS Corporate, Synergy Orgainsational Solutions and RXP Consulting. Working in the UK and abroad on various projects mainly focusing on operational performance, new contact centre start ups, operational close down and relocation, training of call centre staff from the front line to senior operational managers designing and implementing operational processes. Interim ManagementConsultancyLearning and DevelopmentContact Centre Optimisation SpecialistAssociate Training / Consultancy for Calcom, RXP, GBS Corporate Training, Blue-SkyClients include RBS, Marsh, Vodafone, O2, Shop Direct, LOGOG (London 2012 Olympics Call Centre), You View TV, ITV, SAGA Holidays, British Telecom, British Gas, Pearson Vue, Qatar Skills Academy, Commercial Bank of Qatar, Xerox, Sitel

Liverpool, United Kingdom

Interim project management role responsible for the delivery of training across the Buying and Merchendising population to support a major systems migration programme in one of the UK's largest retail organisations

Responsible for the performance improvement, stability and maintainance of Service Levels of Marsh's Affinity Contact Centre while the business was being migrated to new suppliers and the contact centre closing. Servicing insurance claims on behalf of 3rd party corporations

Stratford Upon Avon / Kingston

Starting on the frontline in stratford upon avon and progressing to training, senior team manager, operations manager and consultant for Sitel Consulting conducting project both internally at Sitel sites throughout the UK and Europe and externally for organisations specifically around operational optimisation and performance improvements

Uk

Playing in a band SongwritingSession Playing Teaching numerous students of all levels and ageguitar repair, set up and maintenance Have a large collection of guitars electric and acoustic and play mainly blues based rock. Still have a passion for music although unable to do this professionally since 2003 due to consultancy work being mainly based away from home.