Don Hart Email & Phone Number

California, United States

California, United States

San Jose, California

Promoted through 6 roles of increasing responsibility during Cisco tenure, culminating with this senior leadership role, steering 20 direct reports, including managers, focusing on delivering a personalized, data science driven, addictive platform facilitating quality interactions between Cisco customers, partners and employees. Directly influences senior executives of the Partner Selling Cisco Organization. Leverages Salesforce and Gainsight expertise with deep Customer Success (CS) experience and sharp business strategy acumen in maximizing technology benefits and applying Data Science to strategic business priorities.Notable Achievements: • Selected for this critical role due to robust abilities in bringing people, processes and ideas together in consistently delivering major solutions.• Led the first major Salesforce Lightning rollout for Cisco to 3,000 Global Virtual Sales (GVS) employees, transforming Cisco from a legacy version of Salesforce to a modern and streamlined version, which laid the groundwork for the company-wide rollout that followed.• Led the launch of InsideSales to integrate Data Science into the workflow for GVS digital sellers in the Americas.• Established the process for effective seller-listening used across GVS & CS, ensuring projects cover all critical pain points for business clients.• Effectively negotiated and managed GVS & CS OneMob and LinkedIn Sales Navigator ELA and relationship.• Directed the global roll out of Lightboard Studios to Singapore, Amsterdam, and U.K.I. • Recipient of 2 high profile Cisco awards reflecting stellar performance in role, and requested speaker at multiple engagements.

Promoted into this senior leadership role with 10 direct reports, to build a strategy and vision to digitize and modernize the platform used by Cisco’s sellers, while directing influencing leadership from Sales and IT.Notable Achievements: • Collaborated extensively with Global Virtual Sales (GVS), Operations, IT and Customer Success (CS) in establishing a CS platform and rolling out Lightning.• Recognized for creating a ML and Data Science based vision for building a connected platform, including researching/identifying the client’s pain points, meeting with parallel industry companies and vendors, and then developing a modernization strategy.• Leveraged “Design Thinking” methodology to identify pain points, empathize with the audience, define a user needs perspective, collaborate with multiple team leadership to come up with ideas, then prototype solutions.• Launched multiple offers in Gainsight, including a first non-GVS/CS led offering, StealthWatch.• Assisted in negotiating an $8M multi-year Gainsight agreement and successfully transitioned IT and Operations to Gainsight to scale the platform for the entire Cisco enterprise.• Key contributor in developing and designing the Digital Selling Experience demo deck for Scrott Brown that was presented to the ELT.

Promoted to this senior leadership role, managing a $2M+ budget and leading the Advanced Services Sales team in delivering sales enablement. Notable Achievements: • Oversaw a massive expansion program of the Professional Services pipeline from $50 to $400M, by rehabilitating a group of advanced services that was previously in decline, including:o Led the Customer Touch Initiative, resulting in an outstanding 45:1 ROI in its first year, on incremental revenue of $131.5M, and second year growth of 62% over the first year, by improving the positioning of Cisco sales and partners to sell professional services, based on creating compelling content and building demand generation campaigns to drive new subscription service business.o Collaborated extensively with segment marketing, global marketing and corporate communications to create digital content, print, video, and soft offers for customers, as well as collaborated with Finance, Operations, and Sales leadership to secure funding and develop sales incentives.o Effectively identified targeted opportunities through data analysis and installed base data.o Created highly successfully digital customer journeys, including persona-based emails, landing pages, and a portfolio of high-level personalized customer engagement tactics to maintain momentum.

Promoted to this leadership role to steer the build out architecture of a renewal dashboard and web presence for the Enterprise Operations team, overseeing all field marketing related programs driving Enterprise Networks services revenue.Notable Achievements: • Delivered and operationalized a visual user interface (UI) for renewals and a dashboard to track quarterly services renewals, and transitioned ownership to the Enterprise Operations Director’s team.• Launched and led a collaborative internal community providing information on selling Professional Services and leveraging the sales teams sharing best practices through videos and communications, with visibility for all participants, resulting in saving time, facilitating faster transfer of knowledge and increased productivity.• Designed and implemented an Annuity Rewards Program that increased optimization service sales in the Americas through incentives, targeting new Optimization Services with a compelling Network Optimization Service story that articulated Cisco Services value and changed the hearts and minds of Cisco customers.