Don Hart

Don Hart Email and Phone Number

ServiceNow OneCX, Partner, and Product Alliances @ ServiceNow
santa clara, california, united states
Don Hart's Location
Santa Cruz, California, United States, United States
Don Hart's Contact Details
About Don Hart

As an accomplished, award-winning, passionate and visionary technology executive, I bring 15+ years of hands-on experience defining and driving business strategies forward with innovative solutions and initiatives. I offer a proven record steering and delivering major projects and programs, enterprise level organizational transformations, and technical solutions that drive unparalleled revenue growth, and I provide unmatched business architect and digital selling expertise – promoted 6 times within Cisco, a global technology services leader.Recognized for Technology Subject Matter Expertise, I own broad and balanced skills, including Data Engineering, Data Science, Digital Strategy, Content/Visual Design, Campaign Development/Management, Marketing, Sales Enablement, Strategic Leadership, and Partner Management, applied across enterprise level project, program and initiative management, Business Management, and IT Innovation. I cultivate and build trusted relationships across the enterprise, influencing high impact senior executive decision making, as well as forging high effective teams that solve complex problems with creative approaches, and I am a strong, confident and decisive leader, with expertise steering high-level teams of up to 30, including senior level managers, while managing multi-million-dollar budgets and fostering collaborative cross-functional environments, targeting maximization of business growth through innovative client engagement focused solutions.4-time recipient of high-level performance awards, and 3-time invited speaker at high-profile technology events.

Don Hart's Current Company Details
ServiceNow

Servicenow

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ServiceNow OneCX, Partner, and Product Alliances
santa clara, california, united states
Website:
servicenow.com
Employees:
13421
Don Hart Work Experience Details
  • Servicenow
    Sr Director, Product Management
    Servicenow Jun 2024 - Present
    California, United States
  • Cisco
    Director, Partner And Commerce Digital Experience
    Cisco Oct 2021 - Jun 2024
    California, United States
  • Cisco
    Director, Digital Renewals
    Cisco Aug 2019 - Apr 2022
    San Jose, California
  • Cisco
    Director, Digital Partner And Seller Experience
    Cisco Nov 2018 - Aug 2019
    Promoted through 6 roles of increasing responsibility during Cisco tenure, culminating with this senior leadership role, steering 20 direct reports, including managers, focusing on delivering a personalized, data science driven, addictive platform facilitating quality interactions between Cisco customers, partners and employees. Directly influences senior executives of the Partner Selling Cisco Organization. Leverages Salesforce and Gainsight expertise with deep Customer Success (CS) experience and sharp business strategy acumen in maximizing technology benefits and applying Data Science to strategic business priorities.Notable Achievements: • Selected for this critical role due to robust abilities in bringing people, processes and ideas together in consistently delivering major solutions.• Led the first major Salesforce Lightning rollout for Cisco to 3,000 Global Virtual Sales (GVS) employees, transforming Cisco from a legacy version of Salesforce to a modern and streamlined version, which laid the groundwork for the company-wide rollout that followed.• Led the launch of InsideSales to integrate Data Science into the workflow for GVS digital sellers in the Americas.• Established the process for effective seller-listening used across GVS & CS, ensuring projects cover all critical pain points for business clients.• Effectively negotiated and managed GVS & CS OneMob and LinkedIn Sales Navigator ELA and relationship.• Directed the global roll out of Lightboard Studios to Singapore, Amsterdam, and U.K.I. • Recipient of 2 high profile Cisco awards reflecting stellar performance in role, and requested speaker at multiple engagements.
  • Cisco
    Senior Manager, Digital Selling Platform Architect
    Cisco Dec 2015 - Nov 2018
    Promoted into this senior leadership role with 10 direct reports, to build a strategy and vision to digitize and modernize the platform used by Cisco’s sellers, while directing influencing leadership from Sales and IT.Notable Achievements: • Collaborated extensively with Global Virtual Sales (GVS), Operations, IT and Customer Success (CS) in establishing a CS platform and rolling out Lightning.• Recognized for creating a ML and Data Science based vision for building a connected platform, including researching/identifying the client’s pain points, meeting with parallel industry companies and vendors, and then developing a modernization strategy.• Leveraged “Design Thinking” methodology to identify pain points, empathize with the audience, define a user needs perspective, collaborate with multiple team leadership to come up with ideas, then prototype solutions.• Launched multiple offers in Gainsight, including a first non-GVS/CS led offering, StealthWatch.• Assisted in negotiating an $8M multi-year Gainsight agreement and successfully transitioned IT and Operations to Gainsight to scale the platform for the entire Cisco enterprise.• Key contributor in developing and designing the Digital Selling Experience demo deck for Scrott Brown that was presented to the ELT.
  • Cisco
    Senior Manager, Services Field Marketing
    Cisco Nov 2011 - Dec 2015
    Promoted to this senior leadership role, managing a $2M+ budget and leading the Advanced Services Sales team in delivering sales enablement. Notable Achievements: • Oversaw a massive expansion program of the Professional Services pipeline from $50 to $400M, by rehabilitating a group of advanced services that was previously in decline, including:o Led the Customer Touch Initiative, resulting in an outstanding 45:1 ROI in its first year, on incremental revenue of $131.5M, and second year growth of 62% over the first year, by improving the positioning of Cisco sales and partners to sell professional services, based on creating compelling content and building demand generation campaigns to drive new subscription service business.o Collaborated extensively with segment marketing, global marketing and corporate communications to create digital content, print, video, and soft offers for customers, as well as collaborated with Finance, Operations, and Sales leadership to secure funding and develop sales incentives.o Effectively identified targeted opportunities through data analysis and installed base data.o Created highly successfully digital customer journeys, including persona-based emails, landing pages, and a portfolio of high-level personalized customer engagement tactics to maintain momentum.
  • Cisco
    Senior Manager, Enterprise Networks Architecture Lead
    Cisco Apr 2008 - Nov 2011
    Promoted to this leadership role to steer the build out architecture of a renewal dashboard and web presence for the Enterprise Operations team, overseeing all field marketing related programs driving Enterprise Networks services revenue.Notable Achievements: • Delivered and operationalized a visual user interface (UI) for renewals and a dashboard to track quarterly services renewals, and transitioned ownership to the Enterprise Operations Director’s team.• Launched and led a collaborative internal community providing information on selling Professional Services and leveraging the sales teams sharing best practices through videos and communications, with visibility for all participants, resulting in saving time, facilitating faster transfer of knowledge and increased productivity.• Designed and implemented an Annuity Rewards Program that increased optimization service sales in the Americas through incentives, targeting new Optimization Services with a compelling Network Optimization Service story that articulated Cisco Services value and changed the hearts and minds of Cisco customers.

Don Hart Skills

Go To Market Strategy Sales Enablement Enterprise Software Demand Generation Marketing Product Marketing Messaging Multi Channel Marketing Saas Product Management Cross Functional Team Leadership Strategic Partnerships Strategy Lead Generation Social Media Start Ups Channel Partners Mobile Devices Partner Management Visual Design Video Webinars B2b Marketing Product Launch Analyst Relations Field Marketing Integrated Marketing Thought Leadership Stratgegic Planning Disrupt/accelerate Change Management Customer Success Partner Relationship Management Client Relations Collaboration Negotiations Presentations Process Consulting Data Science Project Management Engineering Salesforce Gainsight Inside Sales Subject Matter Expertise Leadership Customer Relationship Management Business Development Professional Services Management

Don Hart Education Details

Frequently Asked Questions about Don Hart

What company does Don Hart work for?

Don Hart works for Servicenow

What is Don Hart's role at the current company?

Don Hart's current role is ServiceNow OneCX, Partner, and Product Alliances.

What is Don Hart's email address?

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What is Don Hart's direct phone number?

Don Hart's direct phone number is +183123*****

What schools did Don Hart attend?

Don Hart attended San Jose State University.

What are some of Don Hart's interests?

Don Hart has interest in Sea Otter Classic, Gopro, Colorado 500, Ama West Hare Scrambles Championship, Wetsuits, Supercross, Sports, Photography Videography, Epic Rides, State Park.

What skills is Don Hart known for?

Don Hart has skills like Go To Market Strategy, Sales Enablement, Enterprise Software, Demand Generation, Marketing, Product Marketing, Messaging, Multi Channel Marketing, Saas, Product Management, Cross Functional Team Leadership, Strategic Partnerships.

Who are Don Hart's colleagues?

Don Hart's colleagues are James Mcdonough, Alex Santiago, Karri Thiesse-Arechiga, Andrew Gutierrez, Dev Kathuria, Marcus G., Kakeru Tsubota.

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