Review, analyze and investigate mortgage complaints submitted by customers received from Regulatory Agencies, Government Agencies, and the Executive Leadership GroupInteract with internal and external customers to improve the overall customer experience and provide an effective and efficient resolution to complaint(s)Utilize problem solving and analytical skills as well as using knowledge of bank products, services and risk management allowing for effective resolution(s)Consistently provide formal written resolution correspondence prior to or to meet RegulatoryAgency due date(s)

Underwrite unsecured loan applications using Citizens guidelines created for this specific productAnalyze and review income documentation and/or tax returns to qualify applicant(s) Consistently maintain high Quality Assurance reviewsProvided suggestions to management which were implemented and aided in the approach to working loan(s)Loan authority approval to $50,000, the maximum loan amount for this product

Liaison between the Loan Officers and Underwriters Processed mortgage loan applications for both purchases and refinances including FNMA, FHA, and VAAnalyzed and reviewed loan applications, income, appraisals, and titlesPerformed weekly pipeline calls with Loan Officers to discuss the progress of loan files to move towards completion and closing(s)Managed and maintained a pipeline averaging 40 loans consistently meeting contingency and closing date(s)

Liaison between Mortgage Loan Officers, processing centers and borrowersAssisted three high volume Mortgage Loan Officer’s with obtaining loan documents and meeting critical document deadline(s)Worked with the processing centers in getting loans ready for underwriting reviewWorked with reports to maintain proper processing on all loan files: meeting approval dates, contingency dates, and closing dates

Liaison between Loan Officers, Underwriters and LendersProcessed Conventional, FHA and VA loansAnalyzed and reviewed loan applications, income, appraisals, and titlesPrepared loans for closing Maintained a loan pipeline of 40-50 loans

Responsible for processing/underwriting mixed pipeline of conforming and nonconforming loansAnalyzed and reviewed loan applications, income, appraisals, and titlesAccomplished extensive testing mandated by the corporate office to receive sign off authorityWorked directly with Loan Officer and Processing Assistant to manage a large volume pipeline