Donna Tracy Email & Phone Number

United States

Greater Minneapolis-St. Paul Area

· Proactive review of assigned Customer systems to: Verify proper use of purchased features, monitor efficiencies, and identify potential issues and opportunities for improvement.· Proactive review of customer requirements relating to product enhancements that would improve product serviceability and usability, and provide recommendations to the Customer and/or internal marketing/engineering groups.· Complete monthly reporting for each assigned account and review each report with the Client.· Conduct onsite Health Checks of Customer's SAN Environment.· Act as an escalation point for assigned accounts to help manage cases to ensure issues are recorded, tracked and resolved. Delivery of frequent updates on the status of cases to the Customer, Business Partner, Sales or Account team as needed. · Ensure consistent fault isolation and root cause analysis.· Superior communication skills in interaction with both technical and non-technical personnel, internal and external, via phone, email and in person· Provided training as a subject matter expert with team members for knowledge growth

Greater Minneapolis-St. Paul Area

•Provided customer facing, expert level consultative and escalation support for Dell Compellent Storage Center and Applications •Engaged additional support teams as needed to ensure customer issues are resolved in a timely manner •Advanced diagnostics of software faults •Advanced shared storage performance troubleshooting and configuration recommendations •Provided creativity in delivering solutions that prevent or resolve system configuration challenges.

Greater Minneapolis-St. Paul Area

“Help Desk” style telephone and in-person technical support including: hardware and software troubleshooting and repair, data management and recovery, queue management, customer and new employee training. Systems analysis of simple and complex network structures and software configurations for optimized usage.Accomplishments: Process management including creation and maintenance of documentation and training materials. Project management including Beta testing of corporate initiatives. Superior problem-solving and customer service skills have lead to many awards as well as employee recruiting, mentoring, and Precinct leadership

Greater Minneapolis-St. Paul Area

Design and overall project leadership for paper handling enhancements on high speed printing equipment. Accomplishments: Implementation of improved high speed paper management system including: Project design and specification development, use of statistics in analysis of design and experimentation, coordination of all corporate departments for overall project implementation, project management tracking using MS Project.

Greater Minneapolis-St. Paul Area

Design and manufacturing engineer for production of industrial pressure transmitters. Achievements include implementation of Statistical Process Control into manufacturing, saving over $100,000 per month on one product line alone. Additional accomplishments include implementation of ISO 9001 into manufacturing, product design changes for improvements in quality and manufacturability, marketing and vendor interface, and product specification development.

Greater Minneapolis-St. Paul Area

Development and support of manufacturing systems for disk drive assembly from R & D through production and transfer to remote site including cost analysis, process improvement, assembly tool design, product specifications, implement ISO 9001, and resource engineer for customer specs and vendor interface issues.

Bachelor'S Degree, Mechanical Engineering

Activities and Societies: Student CouncilBS Mechanical Engineering

Associate'S Degree, Computer Programming/Programmer, General

Activities and Societies: Presidents List for academic achievementAA in Computer Programming