Donna Van Hooser, Mba, Pmp Email & Phone Number

Irving, Texas

Dallas, TX

• Achieved the introduction and implementation of a sustainable risk identification and assessment methodology. Designed the framework’s processes to identify and prioritize risk, to identify mitigating activities and.
• Generated reporting of risks to executive management and Board of Directors.
• Increased the risk management culture and buy-in for ERM through participation on Product Councils and through planning activities for the ERM Committee, where all major business units were represented.
• Improved oversight of a $2 billion fund by providing leadership and facilitating collaboration of an Asset Liability Committee.
• Delivered unbiased view while facilitating discussion/collaboration at the executive and department levels regarding organizational and operational risks that impacted strategy.
• Generated heat maps for each risk, prepared descriptive whitepapers for each risk, and implemented risk monitoring process.

Dallas, TX

• Supervised a department of 60 employees providing record keeping customer service support for 403(b), 401(k), Unfunded Deferred Compensation, disability, and death benefit plans.
• Reduced the human resources count by 10 through gained efficiencies as a result of process improvements.
• Delivered new plans, products, and investments as needed based on market conditions and to meet DOL, IRS, ERISA and SEC requirements.
• Successfully processed incoming retirement contributions and outgoing benefit payments and provided technical support.
• Delivered timeliness and accuracy of account updates for 140,000 customer accounts.
• Improved customer service and business environment through a major system upgrade to retirement servicing which decreased nightly processing errors.

Dallas/Fort Worth Area

• Supervised and mentored a team of 40 employees providing record keeping customer service support for all lines of insurance products including life, medical, disability, and accident products.
• Optimized delivery of service by acting as the customer service liaison between multiple insurance vendors, GuideStone, and participants.
• Delivered record keeping and customer service support for new products or changes in products due to regulatory requirements set forth by HIPAA, COBRA, ADEA and Tax Reform Legislation.
• Achieved the integration of marketing resources to provide clients with more seamless and efficient customer service.
• Implemented and modified new and existing products and rates.

Dallas, TX

• Managed the Group Accounts Unit and oversaw the administration of the Group Life and Health Program.
• Delivered new and updated policies and procedures to conform with new products, processes and regulatory changes.
• Delivered communication materials and coordinated mass mail outs relating to the implementation of new products, insurance carriers, processes and regulatory changes.
• Increased technology capability by converting to a new insurance software that could support multiple plan options.

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Bachelor’S Degree, Business Administration And Management