Donna Van Hooser, Mba, Pmp Email & Phone Number

Irving, Texas

Dallas, Tx

• Achieved the introduction and implementation of a sustainable risk identification and assessment methodology. Designed the framework’s processes to identify and prioritize risk, to identify mitigating activities and gaps in mitigating activities, and the assessment of probability and impact of each risk. • Generated reporting of risks to executive management and Board of Directors.• Increased the risk management culture and buy-in for ERM through participation on Product Councils and through planning activities for the ERM Committee, where all major business units were represented.• Improved oversight of a $2 billion fund by providing leadership and facilitating collaboration of an Asset Liability Committee. • Delivered unbiased view while facilitating discussion/collaboration at the executive and department levels regarding organizational and operational risks that impacted strategy.• Generated heat maps for each risk, prepared descriptive whitepapers for each risk, and implemented risk monitoring process. • Successfully integrated ERM into the annual internal audit planning, as well as acted as a resource for audit engagements.• Decreased corporate insurance premiums by $100k through elimination of an unnecessary line of coverage, which in turn, allowed the addition of other insurance coverage. • Introduced a governance framework for determining vendor risk and a framework for monitoring vendors.

Dallas, Tx

• Supervised a department of 60 employees providing record keeping customer service support for 403(b), 401(k), Unfunded Deferred Compensation, disability, and death benefit plans.• Reduced the human resources count by 10 through gained efficiencies as a result of process improvements.• Delivered new plans, products, and investments as needed based on market conditions and to meet DOL, IRS, ERISA and SEC requirements.• Successfully processed incoming retirement contributions and outgoing benefit payments and provided technical support.• Delivered timeliness and accuracy of account updates for 140,000 customer accounts.• Improved customer service and business environment through a major system upgrade to retirement servicing which decreased nightly processing errors.• Improved communications and relationships between cross-functional teams by establishing weekly meetings and opportunities for engagement.• Drove continuous improvement projects to identify and implement processes and system improvements to increase efficiency, accuracy, and enhance internal controls, while maintaining superior customer service.• Contributed to the strategy and goal setting for Retirement Operations as a representative on an organizational strategic council for analysis and development of new services and products.

Dallas/Fort Worth Area

• Supervised and mentored a team of 40 employees providing record keeping customer service support for all lines of insurance products including life, medical, disability, and accident products.• Optimized delivery of service by acting as the customer service liaison between multiple insurance vendors, GuideStone, and participants.• Delivered record keeping and customer service support for new products or changes in products due to regulatory requirements set forth by HIPAA, COBRA, ADEA and Tax Reform Legislation.• Achieved the integration of marketing resources to provide clients with more seamless and efficient customer service.• Implemented and modified new and existing products and rates.

Dallas, Tx

• Managed the Group Accounts Unit and oversaw the administration of the Group Life and Health Program.• Delivered new and updated policies and procedures to conform with new products, processes and regulatory changes.• Delivered communication materials and coordinated mass mail outs relating to the implementation of new products, insurance carriers, processes and regulatory changes.• Increased technology capability by converting to a new insurance software that could support multiple plan options.

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Bachelor’S Degree, Business Administration And Management