Doug Fox Email & Phone Number

Indianapolis, Indiana Area

Reporting to the Controller, collect Quarterly sales data from vendors and wholesalers, format and load reports into the Oracle system. Verify rebate and coop programs in Oracle against vendor agreements. Monitor timely collection of vendor funds per vendor agreements. Work with vendors, Controller and Director of Merchandising to resolve any discrepancies between funds received and vendor agreements. Assist Controller in preparation of dealer’s quarterly and annual rebate and coop funds distribution and researching dealer questions.

Indianapolis, Indiana Area

Reporting to the VP of the National Accounts division, supports executive management and the national accounts division through special projects pricing and sales reporting analysis. Conducts cost comparisons for large customer base. Identifies problem area’s on contracts and resolves issues. Create bid pricing and structures for National Account contracts. Negotiates and maintains contracts costs, pricing, margins and agreements, Create marginal forecasts for multi-million dollar programs. Provide weekly, monthly, quarterly sales performance pricing, costing, marketing, risk and trend analysis.

Carmel, In

Provide accurate Financial analysis, ad-hoc reporting to the VP of Finance and President of the Industrial Solutions (Manufacturing) Group. Work directly with the Operations and purchasing manager to focus on reducing variable costs.

2009Provide accurate Financial Analysis, ad-hoc reporting, and recommendations to middle and upper management. Monthly closing accruals, JE entries, warranty, forecasting, pricing, AP and AR duties, base cost & P&L performance reviews with management. Performed Call Center and warranty analysis (including drivers) for product groups and account true-ups, budgetary planning, margins and expenses, Service Contracts statutory reporting and filings. Interface in-between all levels of the business with experience working on cross-functional teams either in the lead or team role. Actively involved with business process improvements by identifying resource cost control opportunities. One example is Vendor contract compliance and expense analysis, which averaged a 15-20% yearly reduction in telecommunication charges for the call center from two different vendors. The contracts were rewritten with an average saving in excess of $1M per year. Monthly Parts department inventories, pricing, margins, invoicing, AR aging and AP duties. This included special projects where processes, forecasting and trending were analyzed to reduce warranty costs by 10%.Produced monthly Service Contract solicitation and schedule analysis review for management. Provided recommendations to increase the accuracy of the target markets and products by 5%.Developed AR Excel program to invoice our customer for component parts sales.

Manage an 11 state network of 3rd party vendors. Locate new service centers for authorization in order to provide high quality, wide area and cost effective service. Enforce company policies and resolve any technical, part related, administrative and warranty issues with our customers. Maintain a high level of technical expertise. Augment and provide the latest digital and analog training. Foster open communication and team spirit within the after sales group. Provide issue identification and feedback technical issues to Product Support, Engineering for core team/ product management evaluation. Work directly with sales in order to develop solid relationships with our customers. New product rollouts, beta test products, conventions, sales training sessions, special projects, budgetary and legal issues, contract negotiations, program development etc.

Provide reporting and analysis including, technical, field service, consumer, training issues and call center stats to management. Resolved product issues and increased customer satisfaction by acting as the direct interface in-between the company and end users. Investigated technical issues and provided report generation to Product Support, Engineering for core team/product management evaluation and resolution reducing warranty costs and improving customer satisfaction. Supervised call center in managers' absence. Performed Performance and Quality of assurance evaluations. Foster team spirit and open communication throughout the company. Participate in interviews and training for replacement candidates.Selected as Team-Lead Projection-tube build/rebuild project, which involved RFI, RFQ letter generation. These assemblies were in limited supply, which generated 15-20% of sales and would greatly impact the warranty account if were not available due to increased buy-back of products. By locating additional outside vendors we had another source for these products.Provided call center proposals, projections, audits and VRU maintenance, and projections to reduce fixed costs and increase customer satisfaction and loyalty. Team-Lead Parts Process and Reporting Project where slow moving parts were analyzed for price adjustments.

Bachelor Of Science, Business Administration; Electronic Communications

Masters, Business Administration