Doug Walker Email & Phone Number

Havelock, North Carolina, United States

New Bern, North Carolina

Client Delivery SupervisorAdecco USA 2017 – present• Manage branch office and talent sourcing for our clients• Set and maintain operational budget and P&L reports, decreased spending 45%• Manage recruiters and on-site supervisor• Forecasting profits and expenses • Increased customer satisfaction survey by 200%• Manage worker comp claims and unemployment requests• Process payroll, invoicing and billing• Supervise on average 120 assembly line and warehouse associates • Perform all new hire training and orientation• Administration of Kronos time system • Create and update C-Cure 9000 badge system• Perform coaching, disciplines, mentoring and termination, decreased turnover 68%• Escalation point for associate performance issues• Create and maintain Excel reports such as attendance, head count and salaries• Represent Adecco at client meetings• Assist production managers and HR with employee issues• Investigate and report on safety incidents, employee complaints and harassment• Perform plant tours

New Bern, Nc

Dock MasterNew Bern Grand Marina Yacht Club 2016-Present• Management of 234 slip marina, dock hands and office staff• Collect and document fees obtained from boat owners for rental and utilities• Implement and enforce safety and security standards• Event planning for boating groups and associations• Vendor management• Created and updated operational reports and procedures• Maintain “NC Clean Marina” standing• Interview and train new employees• Perform employee scheduling and rocess payroll• Interaction with boat owners, captains and the public in an effective and positive manner• Direct rescue operations in emergencies and incidents• Manage storm preparations

New Bern, Nc

• Provide technical support and break fix for various VoIP and digital telephone systems• Program ESI Communications Servers• Install complete voice communications systems• Cable and terminate jacks, patch panels and blocks• Consult with customer to provide a communications solution

New Bern, North Carolina

• • Process clients work orders, consulting on the work they require and present a solution • Write up the tasks that need to be completed, than assign to the proper internal groups and or external vendors • Manage the work until it has been completed and the client is satisfied • Ensure inventory and billing has been completed• Perform vendor management

Charlotte, North Carolina

• Oversaw the entire voice and data network MAC (moves, add and changes) activities for Bank of America North and South Carolina region • Supervised a team of voice and data technicians, who perform over 2000 orders a month on a very tight Service Level Agreement • Performed Avaya PBX and Voicemail Administrations for Regional Operations Southern Region• Performed all cost sizing for projects • Procurement of equipment and supplies for Regional Operations

Charlotte, North Carolina

• • Oversaw the entire Voice Operation for North and South Carolina • Responsible for a voice network and infrastructure, which consisted of two SL-100s, 15 Meridian 1s and 24 G3Rs, for a total of over 48,000 lines • Managed a staff of programmers, technicians, and administrators • Responsible for all telephone consulting, moves, adds, changes, repair, troubles, implementations and vendor relations • Responsible for writing and enforcing voice standards, processes and procedures • Reviewed all switch alarms and reports• Performed vendor management

Jacksonville, Florida

• Designed the voice network that linked together 145 PBXs (Lucent, NEC and Nortel) and over 900 key systems • Served as the technical lead for all voice installations • Provided level 4 technical support• Reviewed traffic studies• Upgraded PBXs and Key systems • Northern Telecom Meridian specialist • Analyzed vendor service and maintenance contracts

Florida

• Owned and operated a yacht service and maintenance company• Performed general yacht maintenance, dive services and captain duties

St. Augustine, Florida

• Negotiated contracts and purchases for services and supplies • Negotiated pricing, issued purchase orders and processed payments from day to day office supplies to tactical equipment for "Readiness Operations" • Received the Florida National Guard Minute Man Award

St. Augustine, Florida

• Operated the rescue and tow boat along with providing charter captain services • Lead diver performing prop changes, bottom cleaning and underwater inspections • Performed monthly maintenance of various yachts, sports fishing boats and other vessels along with general repair and cleaning