Douglas Moura Email & Phone Number

San Francisco, Ca, Us

San Francisco, California, United States

As a Business Immigration Coordinator at Fragomen, I provide comprehensive immigration support to corporate clients across various industries. Working closely with a team of experienced immigration attorneys, I facilitate the smooth execution of immigration processes for our clients' foreign national employees.Key Responsibilities:- Client Relationship Management: I serve as the primary point of contact for assigned clients, establishing strong relationships and ensuring clear communication channels. I proactively address client inquiries and concerns, providing timely updates on case progress and regulatory changes.- Documentation and Data Management: I meticulously organize and maintain client files, ensuring accuracy and confidentiality. I compile supporting documentation, including forms, letters, and other required materials and manage the online immigration case management system to track and update case statuses.- Compliance and Audit: I thoroughly reviewed immigration cases to ensure compliance with applicable laws and regulations. I assisted in internal and external audits to ensure Fragomen's adherence to quality control standards and best practices.- Team Collaboration: I work closely with Fragomen's attorneys, paralegals, and other team members to deliver comprehensive immigration solutions to clients. I supported and guided junior team members, assisting in their professional development.

Oakland, California, United States

In my current position, I spearhead bar operations at a high-volume restaurant, leading an effective team and providing friendly and professional customer service. I serve guests in-person and coordinate server orders, prioritizing workflow, and multi-tasking to ensure orders are completed in a timely manner. I oversee associate scheduling, confirming adequate staffing for all shifts, as well as communicate with customers to provide customer support if problems arise and ensure effective issue resolution. A few of my accomplishments include: • I drive inventory management, completing the stock assessment, ordering, and re-stocking, as well as ensuring efficient use of inventory to reduce costs.• Played a key role in our organization achieving the "LGBTQ Venue of the Year Award," guaranteeing positive customer experience and customer satisfaction across the organization.• Lead event management, coordinating talent bookings, scheduling activities, and delegating assignments across the team.• I strategize effective marketing initiatives, leveraging social media and digital marketing techniques, maximizing organizational revenues, and boosting customer retention by 50%.

Oakland, California, United States

Determine and address the financial needs of customers to build and strengthen relationships. Convert service requests into sales/referrals while connecting customers with suitable partners. Communicate with clients to perform financial transactions and provide information for digital self-service. Adhere to banking defined policies and procedures for security of bank and clients’ assets. Assess and mitigate risk in business decisions to prevent a firm from severe financial loss. Identify, manage, and report control issues to senior management.

San Diego, California, United States

In this role, I supported administrative operations across the organization, prioritizing tasks, delegating assignments, and managing customer satisfaction accountability system. I completed payroll submission within strict deadlines, verifying entries, reviewing schedules on ADP, and confirming accurate data entry. I also communicated with internal and external customers, answering inquiries in a timely manner, and ensuring high standards of customer service upheld. Some of my achievements include: • Managed review site activities, monitoring Yelp, TripAdvisor, and Google reviews to confirm information and boost positive reviews.• I analyzed data and conducted research to provide business strategy insight and recommendations, supporting informed decision making by senior management.

São Paulo, Brazil

As a Document Analyst, I completed foreign trade document verification for highly regulated currency exchanges between banks. I evaluated transaction methods and delivered insight for optimal trade operations. I also reviewed data and provided exceptional data management, ensuring boosted revenues, and strict adherence to guidelines across the organization. Some of my achievements include: • I assessed client needs, providing expert consulting services for documentation and framework of foreign exchange operations.• Finalized wire transfers between companies in different countries, verifying bank accounts in accordance with presented documentation.• I prepared tax calculations for foreign exchange transactional contracts and paid due taxes to government entities.

São Paulo, Brazil

In this position, I managed sales for electronic and mobile devices, serving as lead sales coordinator. I generated new sales opportunities and drove new business with focus on positive customer reviews. I also cultivated strong customer relationships and provided outstanding client satisfaction. A few of my accomplishments include: • Maximized revenues by leveraging effective after-sales marketing initiatives for new products and services.• I compiled comprehensive inventory reports.• Provided technical support for all devices, answering customer questions, and resolving issues effectively.

Bachelor'S Degree, International Business/Trade/Commerce

English Second Language, English Language

Associate Of Arts - Aa, Business Administration And Management, General

Associate Of Arts - Aa, Foreign Trade