Douglas Hoffman Email & Phone Number

Ashburn, Va, Us

Reston, Va, Us

Haymarket, Virginia, United States

• Conduct in-person homeowner assessments on an as-needed basis. • Determine if a corrective work order is needed. • Lead root-cause analysis for identified issues. • Schedule, organize, and execute service work collaboratively with the Customer Care coordinator and vendors. • Manage trades to ensure completion of service requests to customers’ satisfaction. • Perform minor service-related tasks (e.g., adjustments, repairs) as requested. • Establish and maintain positive customer relationships. • Conduct quality inspections of the home prior to delivery to the customer. • Determine trade accountability for back charges and purchase orders. • Authorize payment for completed work within approval limits. • Follow applicable legal protocols and manage necessary workflows. • Monitor customer satisfaction metrics related to serviced customers.

Cedar Springs, Michigan, United States

• Perform maintenance, tune-ups, and repairs on lawnmowers, snow blowers, and other outdoor power equipment. • Provide updates on job status through the order tracking system.

Ashburn, Virginia, United States

• Oversee new home service repairs in the field, performing touch-ups and minor repairs as needed. • Assess and respond to customer needs through proactive interaction and management. • Quickly and accurately identify flaws, errors, or unmet requirements from the construction phase. • Monitor the work of general contractors and trade partners, conducting inspections to verify completion and quality. • Confirm trades prior to workday and manage trade partner relationships. • Assist Construction Superintendents with project oversight and coordination. • Travel to multiple construction sites, managing several projects simultaneously.

1445 Chain Bridge Road Mclean Virginia 22102

• Delivered exceptional customer service by identifying and resolving issues effectively. • Acquired in-depth knowledge of hardware, plumbing, electrical, lawn, and garden products and solutions. • Managed the sales, assembly, and repair of STIHL and Weber equipment. • Oversaw inventory shipments, ensuring accurate product pricing and stock levels. • Led delivery operations by scheduling and executing the timely transport of purchased items to customers. • Verified received orders for accuracy and coordinated precise deliveries. • Fostered strong relationships with clients to enhance customer satisfaction. • Offered tailored solutions to meet client needs, providing recommendations based on professional assessments. • Responded promptly to client inquiries, ensuring clear communication and support.Feel free to modify any part to better fit your style!

1629 Seneca Avenue Mclean Virginia

• Conducted weekly maintenance for multi-million dollar homes in McLean, VA. • Performed electrical installations, removals, and repairs, including switches, smoke/CO2 detectors, outlets, light bulbs, and fixtures. • Executed plumbing installations, removals, and repairs for toilets, faucets, garbage disposals, and valves. • Handled appliance installation, removal, and repair with precision. • Installed wall hangings and mirrors, ensuring secure placement and aesthetics. • Operated standard and power tools (both electric and gas-powered) for various home maintenance tasks. • Assembled furniture efficiently, ensuring quality and stability. • Conducted regular equipment inspections to maintain optimal working conditions. • Managed groundskeeping tasks, contributing to the overall appearance and upkeep of properties.

Honolulu, Hawaii, U.S

Certifications • Certification from the Seafarers Harry Lundeberg School of Seamanship, Piney Point, Maryland. • US Coast Guard-approved certifications in: • Basic Safety: Personal Survival Techniques • Basic Safety: Personal Safety and Social Responsibilities • Basic Safety: First Aid • 4-Hour Crowd Management • 16-Hour Basic FirefightingFeel free to adjust as needed!

2799 10 Mile Road Ne Rockford, Michigan 49341

• Performed daily cleaning and maintenance of the entire facility to ensure a safe and welcoming environment. • Monitored and maintained the functionality of bottle recycling machines. • Managed inventory and restocked merchandise to ensure optimal availability for customers.

4100 Kroes Road Ne Rockford, Michigan 49341

• Supervised auditorium staff and production teams to ensure smooth operations. • Oversaw stage details and logistics for various productions. • Managed the setup and teardown of scenery, fly rigging, sound and lighting equipment, backdrops, and other technical gear. • Proficient in the use of audio and visual recording equipment. • Demonstrated knowledge of rigging equipment and safety protocols. • Well-versed in light and sound equipment operation, enhancing production quality.

Certificate, Hospitality, Travel And Tourism, Culinary Arts, A+

Knowledge and training in travel and tourism practices. Preparation and packaging of various baked goods. Operation of bakery equipment..

Diploma, General Studies

Activities and Societies: Auditorium Stage Management Graduated from High School. Received Diploma