Douglas Hoffman Email & Phone Number

Reston, VA, US

Haymarket, Virginia, United States

• Conduct in-person homeowner assessments on an as-needed basis.
• Determine if a corrective work order is needed.
• Lead root-cause analysis for identified issues.
• Schedule, organize, and execute service work collaboratively with the Customer Care coordinator and vendors.
• Manage trades to ensure completion of service requests to customers’ satisfaction.
• Perform minor service-related tasks (e.g., adjustments, repairs) as requested.

Cedar Springs, Michigan, United States

• Perform maintenance, tune-ups, and repairs on lawnmowers, snow blowers, and other outdoor power equipment.
• Provide updates on job status through the order tracking system.

Ashburn, Virginia, United States

• Oversee new home service repairs in the field, performing touch-ups and minor repairs as needed.
• Assess and respond to customer needs through proactive interaction and management.
• Quickly and accurately identify flaws, errors, or unmet requirements from the construction phase.
• Monitor the work of general contractors and trade partners, conducting inspections to verify completion and quality.
• Confirm trades prior to workday and manage trade partner relationships.
• Assist Construction Superintendents with project oversight and coordination.

1445 Chain Bridge Road Mclean Virginia 22102

• Delivered exceptional customer service by identifying and resolving issues effectively.
• Acquired in-depth knowledge of hardware, plumbing, electrical, lawn, and garden products and solutions.
• Managed the sales, assembly, and repair of STIHL and Weber equipment.
• Oversaw inventory shipments, ensuring accurate product pricing and stock levels.
• Led delivery operations by scheduling and executing the timely transport of purchased items to customers.
• Verified received orders for accuracy and coordinated precise deliveries.

1629 Seneca Avenue Mclean Virginia

• Conducted weekly maintenance for multi-million dollar homes in McLean, VA.
• Performed electrical installations, removals, and repairs, including switches, smoke/CO2 detectors, outlets, light bulbs, and fixtures.
• Executed plumbing installations, removals, and repairs for toilets, faucets, garbage disposals, and valves.
• Handled appliance installation, removal, and repair with precision.
• Installed wall hangings and mirrors, ensuring secure placement and aesthetics.
• Operated standard and power tools (both electric and gas-powered) for various home maintenance tasks.

Honolulu, Hawaii, U.S

• Certifications
• Certification from the Seafarers Harry Lundeberg School of Seamanship, Piney Point, Maryland.
• US Coast Guard-approved certifications in:
• Basic Safety: Personal Survival Techniques
• Basic Safety: Personal Safety and Social Responsibilities
• Basic Safety: First Aid

2799 10 Mile Road NE Rockford, Michigan 49341

• Performed daily cleaning and maintenance of the entire facility to ensure a safe and welcoming environment.
• Monitored and maintained the functionality of bottle recycling machines.
• Managed inventory and restocked merchandise to ensure optimal availability for customers.

4100 Kroes Road NE Rockford, Michigan 49341

• Supervised auditorium staff and production teams to ensure smooth operations.
• Oversaw stage details and logistics for various productions.
• Managed the setup and teardown of scenery, fly rigging, sound and lighting equipment, backdrops, and other technical gear.
• Proficient in the use of audio and visual recording equipment.
• Demonstrated knowledge of rigging equipment and safety protocols.
• Well-versed in light and sound equipment operation, enhancing production quality.

Certificate, Hospitality, Travel And Tourism, Culinary Arts, A+

Knowledge and training in travel and tourism practices. Preparation and packaging of various baked goods. Operation of bakery equipment..

Diploma, General Studies

Activities and Societies: Auditorium Stage Management Graduated from High School. Received Diploma