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Daniel Cooper Email & Phone Number
Staff Business Systems Engineer
at
Confluent
1 work email found
@confluent.io
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Staff Business Systems Engineer
Location
Kent, Washington, United States
Company size
Who is Daniel Cooper? Overview
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Quick answer
Daniel Cooper is listed as Staff Business Systems Engineer at Confluent, a company with 3663 employees, based in Kent, Washington, United States. AeroLeads shows a work email signal at confluent.io and a matched LinkedIn profile for Daniel Cooper.
Daniel Cooper previously worked as Senior Customer Systems Engineer at Confluent and Support Systems Analyst at Confluent. Daniel Cooper holds Master'S Degree, Management from University Of Phoenix.
Company email context
Email format at Confluent
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{first}@confluent.io
89% confidence
AeroLeads found 1 current-domain work email signal for Daniel Cooper. Compare company email patterns before reaching out.
Profile bio
About Daniel Cooper
Daniel Cooper is a Staff Business Systems Engineer at Confluent. He possess expertise in training, call centers, management, process improvement, leadership and 30 more skills.
Listed skills include Training, Call Centers, Management, Process Improvement, and 31 others.
Current workplace
Daniel Cooper's current company
Company context helps verify the profile and gives searchers a useful next step.
Confluent
11 roles
Daniel Cooper work experience
A career timeline built from the work history available for this profile.
Senior Customer Systems Engineer
Current
Jan 2021 - Present
Support Systems Analyst
Mar 2019 - Jan 2021
Zendesk Administrator / Senior Technical Consultant
- Migrated and launched 40+ teams onto Zendesk Support from Outlook, KANA, and other Zendesk instances- Led team of engineers and support agents in delivering project objectives using Scrum practices- Consult on Zendesk best practices and establish precedence for future product growth- Led an initiative to create an internal Help Center with Zendesk Guide.
Sep 2017 - Mar 2019
Senior Manager, Workforce Management
- Fostering a culture of self management and accountability for a workforce management team - Implementing Agile/Scrum based practices for value driven project management- Led team of up to 20 workforce professionals with WFM analyst to employee ratios of 1:300 - Leading transition of workforce management system for 4000+ users from GMT Planet to Verint.
Oct 2013 - Sep 2017
Senior Workforce Management Analyst
- Maintained long term forecasts and staffing models to support capacity and budget planning - Consulted and supported pilot of international outsourcing initiative for technical support teams - Implemented outbound call volume feeds from Avaya for measuring non-traditional call center volume for staffing our graduation teams - Implemented Avaya direct.
Aug 2011 - Oct 2013
Client Manager
- Liaison between Resource Management and Technical Assistance Center to provide workforce solutions and strategy- Forecast and schedule to contact center volumes- Manage and consult real-time call center activities- Produce models to show optimal scheduling and staffing requirements- Data analysis, trending, and reporting
Jan 2011 - Aug 2011
Resource Management Analyst
This role encompasses many major tasks:*High Priority Incident Management*Communication Management*Scheduling and Forecast Analysis*Compliance and Adherence Reporting*System Access Support
May 2009 - Feb 2011
Technical Support Analyst
As a Technical Support Analyst I performed frontline support for University of Phoenix student, staff, and faculty. I also worked with the training department on Macintosh training, and acted as a Level 2 agent for new hire groups.
Nov 2008 - May 2009
Military Police
While in the National Guard I conducted monthly drills and conducted training and operations in Ft. Leonard Wood, MO, Ft. Bliss, TX, Ft. Huachuca, AZ, Vicenza, Italy, and Badgdad, Iraq.
Feb 2004 - Feb 2010
Military Admissions Intake Specialist
While in the Military Division of the University of Phoenix, I processed Admissions paperwork and collected transcripts to be applied towards college credit. While working in this position I developed a Microsoft Excel macro that streamlined the reporting process and became a top performer in the company. I later took on a role in a group that was designed.
Mar 2007 - Nov 2008
Team & coworkers
Colleagues at Confluent
Other employees you can reach at confluent.io. View company contacts for 3663 employees →
DR
Diptiman Raichaudhuri
Colleague at Confluent
Kolkata, West Bengal, India, India
View →
AH
Alyssa Huang
Colleague at Confluent
Mountain View, California, United States, United States
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JG
Jose G. Net Rigau
Colleague at Confluent
San Francisco, California, United States, United States
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JM
Jay Mishra
Colleague at Confluent
San Francisco Bay Area, United States, United States
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TP
Tyler Pollak
Colleague at Confluent
United States, United States
View →
AG
Andrew G.
Colleague at Confluent
New York, New York, United States, United States
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AS
Al Stoddard
Colleague at Confluent
Wellesley Hills, Massachusetts, United States, United States
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ZL
Zhen Li
Colleague at Confluent
Bellevue, Washington, United States, United States
View →
TS
Thomas Snyder
Colleague at Confluent
New York, New York, United States, United States
View →
GP
Gabrielle Papili
Colleague at Confluent
Charlotte Metro, United States
View →
Diptiman Raichaudhuri
Colleague at Confluent
Kolkata, West Bengal, India, India
View →
AH
Alyssa Huang
Colleague at Confluent
Mountain View, California, United States, United States
View →
JG
Jose G. Net Rigau
Colleague at Confluent
San Francisco, California, United States, United States
View →
JM
Jay Mishra
Colleague at Confluent
San Francisco Bay Area, United States, United States
View →
TP
Tyler Pollak
Colleague at Confluent
United States, United States
View →
AG
Andrew G.
Colleague at Confluent
New York, New York, United States, United States
View →
AS
Al Stoddard
Colleague at Confluent
Wellesley Hills, Massachusetts, United States, United States
View →
ZL
Zhen Li
Colleague at Confluent
Bellevue, Washington, United States, United States
View →
TS
Thomas Snyder
Colleague at Confluent
New York, New York, United States, United States
View →
GP
Gabrielle Papili
Colleague at Confluent
Charlotte Metro, United States
View →
3 education records
Daniel Cooper education
Master'S Degree, Management
University Of Phoenix
Bsit, Web Design
University Of Phoenix
Aait/N, Networking
Axia College Of University Of Phoenix
FAQ
Frequently asked questions about Daniel Cooper
Quick answers generated from the profile data available on this page.
What company does Daniel Cooper work for?
Daniel Cooper works for Confluent.
What is Daniel Cooper's role at Confluent?
Daniel Cooper is listed as Staff Business Systems Engineer at Confluent.
What is Daniel Cooper's email address?
AeroLeads has found 1 work email signal at @confluent.io for Daniel Cooper at Confluent.
Where is Daniel Cooper based?
Daniel Cooper is based in Kent, Washington, United States while working with Confluent.
What companies has Daniel Cooper worked for?
Daniel Cooper has worked for Confluent, Larsen & Toubro Infotech Ltd (Lti), Apollo Education Group, Army National Guard, and University Of Phoenix.
Who are Daniel Cooper's colleagues at Confluent?
Daniel Cooper's colleagues at Confluent include Diptiman Raichaudhuri, Alyssa Huang, Jose G. Net Rigau, Jay Mishra, and Tyler Pollak.
How can I contact Daniel Cooper?
You can use AeroLeads to view verified contact signals for Daniel Cooper at Confluent, including work email, phone, and LinkedIn data when available.
What schools did Daniel Cooper attend?
Daniel Cooper holds Master'S Degree, Management from University Of Phoenix.
What skills is Daniel Cooper known for?
Daniel Cooper is listed with skills including Training, Call Centers, Management, Process Improvement, Leadership, Customer Service, Access, and Team Leadership.
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