Major Accomplishment: Full Implementation of Customer Relations Management and Learning Management System• Led Organizational Change Management process, increasing adoption of integrated technologies for enhanced learning and business practices; improved employee engagement and strategic alignments.• Responsible for refinement and leveraging of data and technology, supporting talent and workforce development strategies, to include, workforce analytics, recruiting, retention, and upskilling strategies.• Developed and executed strategic workforce planning roadmap working with key business partners, establishing long-term, strategic plans.• Responsible for implementation of all phases of projects, end-to-end product functionality testing, User Acceptance Testing, and train-the-trainer learning programs; leads all learning and curriculum development.

• Management of Workday HCM, Financials, and Student product suites, and Professional Service Automation (PSA) for Large and Medium Enterprise projects; providing end-to-end solutions to fit requirements for Billable Services• Guides projects according to Workday methodologies and Statement of Work; also responsible for monitoring KPI’s while managing project resources (budgets and forecasts), project plans, timelines and business function milestones. • Proactively manages project scope to identify and mitigate risks associated with projects; appropriately escalates project issues to achieve solutions and implore best practices for overall Project Efficiency and Customer Success• Implement Change Management strategies and plans to maximize employee adoption and resource utilization; leverages data sources, project plans, dashboards, reports and other tools to produce “solution based” analysis

Major Accomplishment: Facilitated full implementation and integration of CRM, ERP, SAP and Student information systems to automate, solution and manage business processes and operational efficiencies for colleges and universitiesInstructional Technology Used: MS Dynamics 365: CRM and ERP Applications, SAP, CampusNexus Engage/Student/Finance• Plan, execute and finalize projects according to SOW, resources, timelines and budgets. Proactively manage changes in scope, identify and mitigate risks and provide best practices and tools for project execution and management• Responsible for the acquisition and management of team members and resources, third-party contractors and consultants to deliver projects according to plan, while overseeing quality control throughout project lifecycle• Implement Change Management strategies and plans to maximize employee adoption and utilization; support business goals of sr. management and stakeholders, effectively and timely communicating project expectations• Plan, schedule, track and analyze project timelines, milestones and deliverables; provide status reports, troubleshoot problem areas and mitigate risks; develop best practices and tools for project execution and management• Build, Develop and grow business relationships vital to product delivery, operational efficiencies and client success

Major Accomplishment: Led extensive training on effective coaching for managers using Situational Leadership principles; facilitated delivery of training/learning solutions for managers and directors, improving overall customer experience.• Led implementation and training for over 4000 state employees during a multi-year project. Trained on technology solutions for implementation (integration and data migration) of Georgia Gateway/Integrated Eligibility System. • Facilitated Instructor Led Training (boot camps) for state employees in preparation for pilot and Go-Live execution. • Team Leader for User Acceptance Testing (UAT) Support, troubleshooting support, created and integrated course materials, articulated learning goals, aligned content, and assessments.• Managed consultants to enhance leadership effectiveness, employee engagement, and organizational efficiencies; designed needs-based assessments processes to determine tools and integrated business strategies.Instructional Technology Used: Georgia Gateway System, PowerPoint, SharePoint, Captivate, Oracle ERP and SAP

Major Accomplishment: Trained chain and outpatient pharmacies on 5 workflow systems- maximizing security and service levels; the technology interfaced with legacy workflow systems to provide end users with centralized medical data.• Responsible for developing Electronic Data Integration (EDI) systems, and business exchange automations allowing documents exchange over secure networks in efforts to streamline business processes and efficacies.• Provided operational and end-user support while educating partners on system administration, pharmacy order processing, system security functionality, and Revenue Cycle solutions.Trained chain and outpatient pharmacies on 5 workflow systems- maximizing security and service levels; implemented new technology interfaced with legacy work flow systems to provide end users with centralized medical data processingInstructional Technology Used: Proprietary Electronic Medical Records Software, Learning Management System (LMS) EPIC Ambulatory, SAP

Project Manager for rollout of largest software integration in campus history; responsible for planning, procurement- served as primary contact for compliance and IT staff to insure successful ERP implementation and data transferInstructional Technology Used: Oracle/PeopleSoft, SAP, Learning Management System (LMS)

AGILE Project Management/Planning, LMS (learning management system)Improved market penetration objectives by 93%; increased territory growth by 120%; averaged over $400,000 in renewal revenue and over $1million in new annual revenue• Facilitated project management and business solutions consulting on all phases of construction from design to post-construction; developed partnerships with contractors, architects, engineers, HVAC technicians, and electricians• Also responsible for development of sales and marketing of sales and marketing campaigns wire-line service implementations, conferencing and managed network services to corporate, government, and public-sector clients• Led team of account executives in marketing point-of-sale devices and solutions to improve workflow and payment applications; managed customer disputes for critical accounts and negotiated improved contracts