Vice President Operations
San Diego, California, United States
• Developed and executed go-to-market strategy including market analysis, customer segmentation, margin analysis, partnership strategy, regional prioritization, and capacity planning. • Built an operational infrastructure for growth from 1-10 employees generating $1.5M in year-1 revenue, including an integrated tech stack, incentive structures, and org chart design. • Created customer support and success infrastructure including ticketing, training model, knowledge base, and remote… Show more • Developed and executed go-to-market strategy including market analysis, customer segmentation, margin analysis, partnership strategy, regional prioritization, and capacity planning. • Built an operational infrastructure for growth from 1-10 employees generating $1.5M in year-1 revenue, including an integrated tech stack, incentive structures, and org chart design. • Created customer support and success infrastructure including ticketing, training model, knowledge base, and remote support capabilities to service 2x customer growth without additional headcount.• Responsible for end-to-end Supply Chain success; managed 200+ SKUs, developed dynamic production plans, and owned contract manufacturer and 3PL relationships. Show less