Drew Stevens Email & Phone Number

Philadelphia, PA, US

Philadelphia, Pennsylvania, United States

Philadelphia, Pennsylvania

 Arranged travel for employees of NGOs and humanitarian organizations Promoted to direct liaison of top-tier accounts that required a high level of service Trained new employees on service protocols expected by demanding clients

Philadelphia, Pennsylvania

 Created a manual of policies and procedures Handled and resolved all customer complaints Trained new employees

Greater Philadelphia Area

 Implemented and oversaw national affiliate development program roll-out Liaison between senior management and clientele for all events-related ground transportation Developed a system of generating new and diversified business based on tiered discounted rates Managed the events department profitability and customer retention

 Arranged international ground transportation for corporate and private clients Trained newly hired employees on all company policies and procedures Developed exclusive relationships with travel managers

 Administered all social media sites for LBI TV Developed professional relationships with area businesses

Barnegat Light, NJ

 Utilized superior time management skills while handling a myriad of responsibilities at a busy restaurant Consistently exceeded records for high sales while providing superior customer service Developed a loyal following of patrons who regularly dined out based solely on my employment schedule

Barnegat Light, NJ

 Handled all monetary transactions, credit card transactions, and reconciled cash drawers Solely responsible for researching and resolving all customer complaints Trained all employees on sales floor operations, stockroom protocols, and all aspects of customer service Responsible for the daily monitoring and evaluation of employee performance and.

Harvey Cedars, NJ

 Trained and supervised all members of the hosting staff Assisted the owner with all aspects of the daily operation of a fine dining restaurant Solely responsible for handling all customer complaint resolution