Andrew Mcguire Email & Phone Number

Keene, Nh, Us

Keene, Nh, Us

Woburn, Massachusetts, United States

Performed end to end creation and review of Standard Operating Procedures at an internal and customer facing level within the company. Worked directly with management teams to help align goals relating to the customer and employee experience, internal workflow procedure, and developing quarterly projects focused on the betterment of the company. Acted as a collaborative entity to escalation management and problem remediation.

Woburn, Massachusetts, United States

Acted as a Desktop Engineer working on a small team with hundreds of clients. Maintained a fast, organized, and efficient approach to Server, Desktop, Network, Database, and End User services. Lead as escalation point for technicians with issues requiring immediate or high priority incidents. Performed on-site work with designated clients through a two week rotation offering the same services to clients in their offices. Attended and helped work with company consultants for major projects such as company mergers and office moves.

Newport, New Hampshire

Acted as a first line of defense for internal office issues including, but not limited to, hardware repair, new desktop imaging, application maintenance, and Active Directory. Set up and helped establish a new VOIP phone system within the company to help internal communication. Helped maintain company Sharepoint Directories to ensure workloads were manageable by other departments.

White River Junction, Vermont

Responded to maintenance and supervision of computers and devices on the VA network to ensure optimal utilization and security. Set up and verified device nomenclature on local domains. Acted as the department leader for a hardware refresh to prioritize upgrades and needed replacements.

Columbus, Ohio

Acted and responded to internal ticketing systems for the Cable and Fiber optic networks of the Midwest US to maintain service stability. Conducted team efforts with RDC/GNOC divisions to resolve individual cases such as extended service loss and intermittent disconnections. Worked with PAC Departments to regulate and verify transfer of customer information regarding phone lines. Issued dispatch to areas impacted with substandard or lack of paid services.

Remote

Control and administration of social media interfaces including, but not limited to Facebook, Instagram, and Twitter. Hosted live events in the Arnold Sports Festival in 2015, and 2016. Lead team in media and content creation for twitter pages to engage, and build audience and spread word about product. Took initiative to work with, and build relationships with clientele and customers alike.

Lead a team of driven, and educated staff to deliver a positive andmeaningful experience to every customer every time. Worked with localbusinesses to maintain a strong bond and push each other within ourrespective markets using joint tactics of sales and promotions. Hostedhealth fairs free of charge to local communities to bring a betterunderstanding of personal health to all who were willing to learn. Createda genuine connection with clientele to make them know that their needswere respected and validated. Became the district leader by managing astore with one million dollars or greater sales for a fiscal year for multipleyears.

Associate'S Degree, Computer Science

Hs Diploma