Drew Steblay Email & Phone Number

San Francisco, Ca, Us

•Webcasts/webinars (live and on-demand) and media content libraries for businesses in the new digital age.•Engagement hub and Target pages for live event and digital archive purposes

• Lead producer of Microsoft Advertising Marketing organization customer-facing webcasts.• Webcast lifecycle project manager – create and complete 6-week workback cycles for all webcasts; maintain yearly webinar event calendar.• Live event set up and technical support for both in-person and remote presenters.• Leads weekly webcast production team stakeholder meetings and webcast test event and dry run calls with hosts and speakers.• Post-event reporting aggregation and display, via PPT, ON24 platform metrics, or PowerBI.• Lead on scheduling all webcast registration page builds and promotional email campaigns.

Seattle, Wa, Us

• Supported the Consumer Electronics Ad Service team in advertiser performance reporting and campaign analysis.• Managed daily and weekly campaign performance report scheduling and execution via Salesforce, Rodeo, MSFT Office.• Trained new vendor hires on reporting cadence and formatting.• Provided end-of-campaign final reporting and callouts for account managers.

Redmond, Washington, Us

• Product SME for all pilot features.• Lead feature status meetings with stakeholders from Engineering, Marketing, Support, Operations, and Sales, and weekly stand up call with US account teams from all segments and timezones.• Own POC duty for all Sales and Engineering teams regarding questions, issues, feedback, and escalations.• Manage team efforts to coordinate advertiser engagement and recruitment for new feature testing; track feature adoption.• Create and maintain Bing Ads Pilot SharePoint page, OneNote, Yammer page, and email alias.• Partner with global teams in EMEA and APAC to ensure product information and coverage are properly communicated.• Hire, train, and manage new employees to support Sales Ops Americas.

Seattle, Wa, Us

• Managed Amazon Shoes Q4 Lightning Deals; audited, approved, and scheduled all live holiday deals. • Led CSLD weekly office hours, SME and POC for all CSLD issues and questions from account teams.• Proactively provided daily deal status and updates via ticketing system, according to ticket SLAs.• Queried and reported weekly and monthly sales performance metrics reporting via Data Warehouse.• Prioritized and mitigated account manager escalations and scheduling requests.• Managed holiday shared drive resources for account managers.KEY ACHIEVEMENTS• Successfully scheduled and completed over $5 million in Q4 Lightning Deals, a 125% increase YoY.• Improved and documented deal scheduling and reporting processes to improve visibility and accountability for all process stakeholders.

Seattle, Wa, Us

• Managed Brand Registry application review process to determine onboarding status of premium customers into new seller program.• Led customer troubleshooting and escalation ticket mitigation efforts while working alongside Customer Support and Engineering.• Served as Sales/Marketing/Onboarding teams’ POC and program SME.• Performed data analysis to determine seller registration patterns and process inefficiencies.• Maintained weekly metrics on brand validator team audit accuracy and performance.• Led new agent training for newly created support teams in North Dakota, Costa Rica, and Slovakia.KEY ACHIEVEMENTS• E2E management and support of Brand Registry program implementation completed in eight months and ahead of schedule; included customer onboarding, input and data analysis, process improvement and documentation, and training of overseas support teams.

Seattle, Wa, Us

• Developed and coordinated new quality control and process efficiency measures using customer-focused parameters.• Managed accuracy and breadth of company data, and provided strategies and solutions for improved team performance.• Partnered cross-functionally with Sales and IT teams to improve customer experience while staying within budget and team capabilities.• Led overseas teams in project priority setting; and tracked and reported vendor performance metrics on a weekly basis.KEY ACHIEVEMENTS • Designed and implemented new quality assurance measures to track and protect company data intergrity, included working with Engineering to create an automated report generator to steamline data gap and data error identification process.

Seattle, Wa, Us

• Led federal team in monitoring company’s largest government contract source• Supervised process workflows ensuring federal projects met publishing deadlines• Trained overseas vendors, providing orientation for new team members• Maintained 99% bid publishing record for designated contract sources

Seattle, Wa, Us

• Organized and researched projects to fulfill client requirements• Proofread and edited federal, state, and local-level contracts for content, grammar, and key data• Edited 300+ federal contracts daily, with over 97% accuracy

Ba, Political Science, International Relations

Business Marketing