As the Director of Homeowner Success at Leed Seed, formerly My Three Bids, I oversee and train the team that ensures the satisfaction and retention of our clients, who are homeowners looking for reliable and quality contractors for their home improvement projects. I have more than five years of experience in this role, and I have built the Homeowner Success Team from scratch, defining most of the standard operating procedures and scripts for the homeowner-facing side of the company.My core competencies include process development, digital marketing, employee training, process optimization, customer relations, marketing strategy, graphic design, and sales management. I have a Business Manager Certification and a Digital Marketing Certification, as well as a Local SEO Certification from Semrush. I also have previous experience as a sales and finance manager in the automotive industry, where I contributed to the development and testing of a new online sales program, evaluated and improved lead generation and conversion, and generated revenue through the sale of service contracts and other products. I am passionate about creating value for both homeowners and contractors, and I am always looking for new ways to enhance the customer experience and success rates.