Dustin Baker Email & Phone Number

Irvine, California, United States

Developing B2B strategy and securing strategic partnerships for the mellohome brand.

Denver, Colorado, United States

Concord, Ca

Continued Efforts:● Regular meetings with the CEO and COO to coordinate new initiatives and brainstorm improvements, expansions, etc.● Oversee and train all members of the Homeowner Success Team. ● Collaborate with client companies to improve their success rates based on customer feedback. ● Provide feedback to the sales department to improve client experience and success rates. ● Prepare the onboarding of client companies.Existing Accomplishments:● Built the company's Homeowner Success Team from square one. ● Defined most of the company's standard operating procedures and authored virtually of the call scripts and templates for the homeowner facing side of the company. ● Reviewing, researching, and recommending ancillary programs to improve the company's efficiency and effectiveness; as well as overseeing their implementation in many cases.● Automated many functions of the CRM and other ancillary programs to improve the efficiency and effectiveness of the Homeowner Success Team.● Created a reporting system that centralized the data to properly report the relevant KPIs on client accounts when we found that our CRM lacked one.

Colorado, United States

At We Sell Moves, we understand the challenges moving companies face in managing leads,and pursuing sales. Our mission is to act as an extension of your team, specializing in sales formoving companies. By working your leads, selling them for you, and scheduling them, we helpyour business grow while you focus on what you do best - providing outstanding movingservices. Our comprehensive approach is designed to be both effective and cost-efficient,offering our services at a competitive and often commission only rate.

Pittsburg, Ca

● Contributor and beta-tester for “Quoted Sold” program used on the company site. ● Trained new hires and incoming internet staff on CRM and follow-up procedure. ● Evaluated new and existing lead providers to reduce waste.● Tested and evaluated new productivity tools to improve staff efficiency.

San Leandro, Ca

Sales and Finance Manager● Generated revenue through the sale of service contracts and other products. ● Maintained working relationships with contracting banks and credit unions.● Minimized contract-in-transit fulfillment time. Internet Sales (Manager/Team Leader)● Built templates and scripts for the internet staff.● Responded to customer inquiries and third-party generated leads.● Evaluated new and existing lead providers to reduce waste.● Cross shopped competing dealerships to maintain a competitive market position.

Pleasanton, Ca

● Expanded the brand's reach by identifying new lead generation sources. ● Increased the average number of proposals submitted by 147% in my first 60 days.● Increased the average monthly value of proposals submitted by 389% in my first 60 days.

Walnut Creek

● Assisted in the legal elements of the company’s founding.● Built the company’s website, marketing materials, fleet graphics, etc from the ground up. ● Built an independent network of referral agents to generate leads, with no upfront costs.● Generated enough revenue to make the company profitable in four months of operation.

Walnut Creek

● Hired to increase the company’s valuation in preparation for sale.● Expanded market share and increased revenue from $2.2million to $3.6million.● Instituted changes to the company’s sales and customer relations strategies. This raised our closing rate on high value projects to 92%.● Built relationships with vendors and related and/or complimentary businesses.

Berkeley, Ca

● Provided support for the company’s outside sales staff. ● Collaborated with the operations team to improve production speed and efficiency. ● Managed distributor relations, handling customer feedback and expanding market reach.● Implemented changes to vendor selections, saving about $4,000 in office supplies annually.

General Education

High School, General Education, 4.0