Dustin Carroll Email & Phone Number

Greater Denver Area

Propeller is a management consulting firm with offices throughout the west – Portland, San Francisco, Denver and Silicon Valley. We’re consultants, fixers, and change makers - but mostly we’re a company full of people who love the adventure of solving complex problems. Please feel free to get in touch to learn more about how we can help your organization.

Denver, Colorado

Denver, CO

• Drove operational excellence in the Operations Solutions division with multiple customers in the Denver metro area. Led large, cross-functional projects and teams, and executed critical new customer on-boarding and.
• Coordinated multiple companies’ IT, Operations, Marketing departments and banks to create a new billing system in less than six months to service 5,000+ subscribers.
• Achieved 90% on-time payment collection the first month, a company record for the first billing cycle of a new solar garden subscriber base.
• Consulted with banks to replicate the billing system, enabling client to self-finance multiple new solar gardens.
• Partnered to build out a new targeted marketing strategy to increase waitlists by 10%.
• Developed new inside sales process to push leads through entire lifecycle to contract signing.

Greater Denver Area

• Led all of our outsourced inside sales and marketing teams at a high-profile, fast-growing technology customer. Some specific achievements include:
• Grew business for inside sales renewal team 220% from 2015 to 2017 utilizing business intelligence, sales training programs, and growth initiatives.
• Increased lead qualification team booked orders 79% in two years through lead quality improvements and audit consistency, resulting in $82M in 2016.
• Identified and solved multiple marketing lead flow issues, preventing millions of dollars from remaining stuck in the system.
• Participated as a lead management track lead in a multi-track, multi-year, enterprise-level project to transition CRM system from Siebel to salesforce.com.
• Drafted scripts and drove User Acceptance and Quality Assurance testing for multiple projects.

Greater Denver Area

• Oversaw outsourced site operations for 60-80 agent team, including 8+ managers and supervisors, in the areas of customer service, marketing, sales, order management, quoting, and tier one tech support, for a large.
• Executed major project to transfer ownership of one entire side of business group, leading to a 20 employee headcount gain and $800K in new contract revenue.
• Transitioned inside sales team in 2015 and grew booked service contract orders 70% in the first quarter, and 33% in the first year, over previous vendor.
• Prepared and presented more than 50 Quarterly Business Reviews and training presentations to customer executives, stakeholders, and sales field.
• Mentored Operations Managers to improve root cause analysis and business remediation plans.
• Cultivated culture through new performance review formats and ratings systems, performance compensation programs, and a Leadership/Development program incorporating technical and soft skills.

Greater Denver Area

Greater Denver Area

Greater Denver Area

Greater Denver Area

Denver, CO

Luxottica is the parent company of Sunglass Hut and Watch Station, for which I managed multiple stores around the Denver metro area. I led teams of up to 10 employees, and managed P&L, inventory control, interviewing, hiring, scheduling, and employee growth and development.

Denver, CO