David Warren Email & Phone Number

Minneapolis, Mn, Us

Minneapolis, Mn, Us

Stillwater, Minnesota, United States

St Paul, Minnesota, United States

Oppna Digital (formerly Express Images Digital) plays a key role in optimizing the guest experience in large venues by providing digital interactive products and services for messaging, advertising and wayfinding. These solutions are delivered via kiosk, digital signage, mobile app, QR scan and web, typically deployed in malls, major retailers, hospitals, colleges, airports and more.- Provided end to end support for all wayfinding and digital signage customers- Managed technical relationships with customers, external vendors and on-site technicians- Crafted documentation and provided training to external customers and on-site technicians- Developed a knowledge base of common issues and solutions to improve internal and external customer self-service and reduce the need for technical support- Managed ~450 Chrome OS devices using Google Admin, 170 Windows Servers using Pulseway and ~100 digital signage systems using Broadsign, Wallboard, Novisign and Brightsign

Little Canada, Mn

Eden Prairie, Mn

• Performed quarterly and on demand compatibility testing of Storage Center with 8+ operating systems with a focus on Windows, VMware ESXi and RedHat Linux • Managed relationships between vendors and development• Trained and supervised staff in India on test management and execution• Defined, authored and managed test cases using Helix ALM (TestTrack). Bug tracking using JIRA• Manage and maintain lab hardware and software

Mendota Heights, Mn

• Contributed in the qualification of Xsan 2.3 (OS X 10.7 Lion) with Quantum StorNext shared file system environment• Defined and wrote test cases to populate Quantum’s StorTest database of test case instructions• Performed OS X Xsan GUI testing as well as automated script execution to both stress the system and test compatability with Linux, Windows and other Xsan clients• Logged defects using Bugzilla and Apple’s RADAR bug tracking website• Maintained technically focused relationship with Apple engineers

• Responsible for compatability and functional testing of Xiotech SAN products to multiple Operating Systems, Fibre Channel\iSCSI HBAs and Fibre Channel Switches• Worked with vendors to resolve compatability issues in a timely fashion• Designed and assembled testing setups for specific requirements• Tested compatability with both hardware and software iSCSI initiators in Windows and Red Hat\SLES Linux environments• Gained experience testing Linux multipathing using QLogic HBAs• Setup and tested compatablity and Xiotech product fuctionalty in FCIP environments using Brocade, Cisco and QLogic switches\rounters• Established a positive working relationship with development team to design testing strategys and solve product defects• Used JIRA Defect tracking software to submit product defects• Wrote “How-To” documents on such subjects as iSCSI, Linux Multipathing, Fibre Channel Switch functions and testing methods used by testing and service staff• Executed automated PERL testing scripts to qualify Xiotech product functionality• Used Finisar FC Analyzers to collect Fibre Channel traces developers used in failure analysis.

• Handled technical support phone and email issues of all severities including escalations from co-workers and vendors• Products included Xiotech SANs; Brocade, Cisco, Gadzoox and McData switches; Server Operating Systems including Windows, Netware, Linux (Red Hat and SLES primarily), and MacOS; QLogic and Emulex Fibre Channel HBAs• Mentored newly hired support staff and current staff looking to increase their support level by providing positive feedback and constructive criticism.• Primary support contact for InMage and Kashya CDP replication customers using Xiotech SAN equipment• Diffused highly volatile customer situtations with empathy and reassurance as well as solving the issue and follow up• Handled monthly on-call duties working from home covering all levels of support issues• Participated in the hiring of new staff by conducting interviews

• Supported home users of Micronpc.com built personal computers• Answered technical and “How-To” questions about the Windows Operating System as well as processed RMAs for broken hardware• Assisted the technical support supervisor and acted as a mentor and point of contact for questions and escalations from my co-workers.