Dwayne Carter Email & Phone Number

Dallas, Texas

Dallas

Directed team of seven district and 82 store managers covering the Mid Atlantic region (Ohio, Pennsylvania, Delaware, Maryland, Washington DC, and Virginia). Managed delivering sales and metric standards, and developed the regional action plan to optimize store profits, create long term growth and achieve the corporate strategy. - Led Mid-Atlantic region.

Oversaw team of 13 stores managers. Managed the coaching and training of team members, identifying performance gaps, and collaborated with them in implementing solutions that would allow the district to achieve its goals in sales, profits, and customer satisfaction.- Consistently ranked among top 10% of Zales district managers in sales and metric.

Led team of 400, including human resources, advertising, operations, regional and department managers with annual sales of $35,000,000. Oversaw the total operation of all fine jewelry departments. Collaborated with senior store executives to execute brand image and ensure consistent representation in customer interactions.- Achieved objective goals in.

Improved profit margin to best in company in 2006 by driving sales, controlling expense and reducing shortage. Attained maximum sales objective by increasing same store business 3.5%.Achieved payroll plan by reducing cost $108,000 versus previous year. Reduced manager turnover 25% and associate turnover 20%.

Reduced regional and department manager open job rate three consecutive years. Created and presented sales training sessions including live video broadcast to launch key initiatives and/orpeak selling periods.

Served in strategic planning decisions to meet/exceed sales and operational goals. Successfully instilled a culture of teamwork, process improvements, and led training programs to achieveperformance results.

Established team of managers/sale associates to maximize results. Achieved sales goals andincreased volume 7%. Department Manager, 1990-1993. Increased department volume to $1,200,000.