 Install / uninstall / setup and provide support services; verify PC functionality, confirm successfullogins, remove old equipment, and transfer data during replacement installs to volume buyers ofHP hardware at client locations and corporate facilities. Perform diagnostics, replacing hard drives, system boards, screens, etc. Team Lead – Oversee 4-8 people as well as assist the District Manager to meet and fulfill clientand performance metrics. Subject Matter Expert on HP systems for project tracking. Use proactive monitoring procedures/tools to identify problem prevention opportunities. Provide break-fix support at the component level including imaging support - primarily HPproducts (laptops, desktops, printers, tablets, monitors). Support local warranty repair teams with resolving server, printers, multifunction devices, storagearrays, and laptop/desktop issues. Use and maintain company vehicle for extensive travel daily.

 Lead onsite visits across the US and manage hardware / software installations and server /workstation upgrades. Foster positive customer relations & a high degree of customer satisfaction. Responsible for Virtual Machine build out. Manage problem resolutions, escalations for desktops / laptops / printers, and inventory tracking. Direct teams of 12 – 18 for weekend upgrades of the computer systems. Track tickets using Peregrine, EURC, and Vulcan

 Upgraded server and desktop systems for bank branches across the East Coast. Oversaw after-hours implementation and support. Preformed network troubleshooting including re-routing of cabling. Upgraded systems from Wachovia Securities to Wells Fargo Advisors; was personally requestedby the project manager for my performance on previous upgrades. Managed teams of 2 to 8 for the system upgrades. Provide next day assistance for onsite personnel.

Morgan Stanley / Wachovia Securities / Lake and Hillsborough County Schools Upgraded and imaged servers and desktops for companywide systems upgrade. Managed teams of 2 to 8 technicians to perform upgrades. Recognized for my skill by being made a level 2 travel lead and rewarded with the most highprofile and challenging sites. Install, image, and troubleshoot systems for the school districts.