I'm a dedicated Senior Customer Success Manager, focused on providing strategic advice and nurturing client relationships. As part of my current role, I'm aligned to our Key Victorian accounts with the aim of enabling them to derive value from the data licensed. This includes running regular QBRs, identifying additional use cases and negotiating renewal contracts. In addition, I've completed a number of at scale initiatives to support our client base as a whole. This includes developing enablement recordings, running round tables and creating a customer resource center. Prior to my time at Experian, I gained the bulk of my experience in the Xero ecosystem with award winning add-on, Spotlight Reporting. I moved through the company ladder starting as a Sales Intern, progressing to a hybrid Account Manger/SDR role and advanced into my most recent position as London Account Manager.As a lifelong expat, I've travelled extensively and gained professional experience in a number of countries including: Qatar, New Zealand, Singapore and the United Kingdom. This background has provided me with the ability to be genuinely flexible, adaptable and considerate with my decision making and customer approach.With the tech industry positioned as the future for my generation, I intend to continue enabling businesses with a consultative, progressive and solutions based approach.