Emma Johnson Email & Phone Number

Peoria, Il, Us

Peoria, Illinois, United States

Peoria, Illinois, United States

Peoria, Illinois, United States

Peoria, Illinois

I supported 3 Regional Sales managers and their clients, while prioritizing daily crises, to successfully coordinate over 130 corporate gifting and company familiarization events for each manager utilizing Salesforce & Microsoft. I assisted in the execution of successful events though succinct communications to both clients and team members via email/ phone and attention to detail regarding event details and paperwork. Within this role I also collaborated with the Marketing Specialist to create web, tradeshow, email visual and text content for various outlets regarding events, internal communications and client-facing communications. Due to COVID-19 and company needs, I was reassigned to the role of Digital Customer Service from June 2020 until December 2020, when I transitioned into part time Digital Customer Service and part time Sales Support. I was then promoted back into the Sales Support position full time in April 2021.

Peoria, Illinois, United States

As a Digital Customer Service Representative, I aimed to engage both customers and retail accounts via e-mail and online chats within the Zendesk program, managed and processed requests for customers and retail accounts by navigating multiple software systems and retaining extensive amounts of product knowledge, and maintained consistent performance levels that exceed Maui Jim standards.

Peoria, Illinois Area

As a Sales Associate, I provided personal customer service by maintaining strong, personal relationships with customers through name recognition, rapport building and positive conversation. I consulted customers to hone their style choices in order to ensure their satisfaction and successfully encourage sales.

Peoria, Illinois

While working in Customer Experience, I strategically consulted customers and retail accounts regarding troubleshooting, complaints and personal requests, ultimately building strong customer relationships and furthering their trust in the Maui Jim brand. My reliability, friendliness and knowledgeability resulted in cross-training into other departments such as retail, quality control and events fulfillment. Finally, I maintained consistent performance levels that met or exceeded Maui Jim standards.

Peoria, Illinois

As a Corporate Gifts Event Associate, I took on a rigorous domestic and international travel schedule to execute customized sunglasses fittings for Fortune 500 companies. This position gave me the opportunity to not only increase Maui Jim brand awareness, but I also gained extensive, hands-on event experience. While traveling, I was in constant contact with clients as well as communicated remotely with the Maui Jim home office.

United States

As a Public Relations and Marketing Intern for Susan G. Komen, I worked directly with Race for the Cure volunteers and team captains, executed marketing pieces using the Adobe Creative Suite and Microsoft Programs (i.e. programs, invitations, social media posts, etc., a couple examples of which I’ve included below) and assisted in coordinating various Susan G. Komen and Race for the Cure events. During the second summer of my internship, I was the Senior Intern and thus directed and assisted the new interns in regards to everyday workplace tasks and responsibilities. I also performed many office duties such as attending weekly meetings, contacting donors, writing and preparing marketing and donation materials for distribution and screening phone calls.

Rome Area, Italy

I was chosen from a pool of applicants to become a blogger for AIFS, which was the company that I went through to study abroad in Spring 2017. Over the course of my semester abroad, I created posts following AIFS expectations and guidelines that were shared on the AIFS blog. You can view my profile and these posts here; https://blog.aifsabroad.com/author/emma-james/

Bachelor Of Arts - Ba, Public Relations

Activities and Societies: Chi Omega, PRSSA, BUCAN (Bradley University Communications Alumni Network), Rho Lambda, National Society.

Junior

I attended Richmond University in Rome, Italy during the spring semester of 2017. My courses included Italian Language, Classical.