Arrington Wilson Email & Phone Number

Fort Liberty, Nc

Install and test output devices, PC’s, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs.Troubleshoot output devices, PC’s, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs, resolves output device system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.Ensuring printer firmware and CAC software are in compliance, and work instructions are current.

Foothill Farms, California, United States

Engineer for ExoAnalytic Global Telescope Network (EGTN), a global network of over 350 fully autonomous, robotic telescopes operating within over 30 unique automated observatories with 24/7 operations, both domestic & internationalPerform SATCOM operations, monitor functionality of EGTN through TeamViewer and Remote Desktop Protocol (RDP) to prevent damage to equipment, identify maintenance issues, and ensure data collectionInstallation of telescopes, cameras, and mounts, configure each telescope with individual thin clients to operate from and collect data and program them to track certain geolocationsConfigure Web Power Switches (WPS) with IP-enabled equipment to perform remote maintenance and analysisImplement active star server topology configuration at each site for scalability, providing fault tolerance and lowering chances of data collision from information sent from telescopes; replace azimuth, attitude motors, & circuit boards for telescope mountsCreate access tags and label each camera, telescope, and mount to maintain inventory accuracy of each site; utilize DevOps software, Gitlab, to track issues for escalated analysis to determine future onsite maintenance tasks

Fayetteville, North Carolina, United States

Provided system administration to 10,000+ end users, acting as an escalation resource for helpdesk techniciansOptimized system performance which includes input/output, disk storage, CPU usage, memory allocation, disk throughput, and network traffic by monitoring performance and analyzing possible problems/solutionsMaintained, updated, and tracked IT Assets (Computers, Printers Monitors, Software, accessories, etc.)Troubleshoot technical issues remotely with MS environment with Remote Desktop Protocol and BomgarProcessed VPN account forms and Supported site-to-site connectivity issues with the Cisco Anyconnect clientProvided support for Common Access Cards, smart card readers, and Public Key Infrastructure CertificatesProvided troubleshooting support across all agency routers, switches, firewalls, LAN/WAN, VPN concentrators, IPS/IDS, Wireless Networks, and other network-based security appliances/technologiesParticipated in after-hours and weekend on-call duty rotation for support activities to provide technical support

Fayetteville, North Carolina Metropolitan Area

Create, respond, and escalate tickets as necessary to the proper groups; each ticket must have troubleshot documentation that explains the problem, work done, and resolutionMaintained SLAs in a large, structured environment supporting confidential employee and patient information; remote onto user's machine to troubleshoot, install, and map printer or Network DrivesDeployed, Ghosted, Imaged PCs, added/removed PCs on the network, created profiles, and released IP addressesMapped printers, configured VoIP phones, installed applications, and removed hard drives from end-of-life PCsAdministration of accounts in Active Directory, provision reset passwords, permissions, and drive sharesTroubleshoot Hardware, Software, and custom applications, VPN and Network Connectivity, TCP/IP configuration, and Internet connectivity for WMAC onsite and remote users

North Carolina, United States

Configured new ATMs from scratch to bring them to Service, executing test scripts on the latest Releases/Patches of ATM Software, and Firmware updates to vendor hardware.Performed routine software and security/fault testing of components in different models of NCRs, Hyosung, Genmega, and Vantage ATMs and validated the tickets in Oracle ATM monitoring.Ensured all the ATM hardware (Card reader, Note/check/coin validators and Dispenser, printers, Touch Screen Monitor) worked in sync with ATM software and configuration with a successful customer transaction.Provided technical support to solve network issues, configure and install routers and cable modems, and maintain network operations for standalone ATMs, retail stores, restaurants, and convenience stores.Maintained effective communication with management and team members in multiple districts (VA, SC, NC)

North Carolina, United States

Performed system configuration on a centralized Windows operating system used to operate an array of site imaging equipment, InkJet, Laser, thermals, and wide format printingAssessed hardware, software, and network-related issues on customer systems and provided repair solutions by performing remote troubleshooting and routine inspections on imaging systems, equipment, and components.Performed pre-installation assessment and site inspection of equipment, provided on-site support installations and service repair to customers in North America, and completed all Preventative Maintenance requirementsMaintained an expert working knowledge of current imaging products and related technologies by staying up-to-date with the latest industry/technology advances through continuous educationExecuted modifications and Field Change Orders (FCOs) to ensure that onsite FUJIFILM equipment is within specifications as well as 3rd party partners, including Epsom, Xerox, Brother, and CanonLiaised with engineering development and support staff to analyze product malfunctions requiring engineering action, assist with escalations, and deliver the results to other staff membersDeveloped strong working relationships with customers to maintain a high level of success with the team's KPIsProvided technical support and direction to technicians leading to the resolution of escalated service issuesCompleted and submitted service activity information and documentation of problems and solutions into a product knowledge database to the appropriate group/departmentOpen communication with the Technical Service Manager to ensure accurate resolution of service issues

Fayetteville, North Carolina Metropolitan Area

Responsible for on-site installation and repair of hardware, and software as well as operating systems.Provided diagnostics and resolution support for hardware problems on a variety of PCs and printers.Manage the department staging area to ensure equipment availability including ordering and decommissioning hardware in Bestbuy and Staples locationsUpgraded PC systems to Windows 10, installed storage and memory, Assisted users with data and software accessTake responsibility for potential or desired follow-up services (Sales/Technical Support)Ensure customer satisfaction by advising customers on preventative maintenance and configurations that may impact product performance.Support and observe commercial printer installations being performed by experienced field engineers

Southern Pines, North Carolina, United States

Sold Samsung Products at Best Buy locations in the Southeast Region.Provide team lead support of 4, achieve & maintain SLAs & KPIs metrics for operational success at the help desk.Participate in cross-team meetings, and create collaborations that benefit all departments of the Best Buy locations.Support customers and highlight the advantages of Samsung home entertainment and Galaxy family phones, tablets laptops, TVs, and IoTs by providing detailed information.Certified in Samsung repair, Diagnose hardware/software, Reinstall/Repair device operating systemsUse Google and Galaxy Diagnostics to Troubleshoot Samsung mobile devices.Provided support for Samsung account, including provision of new accounts reset password resets.Build strong community engagement and customer satisfaction in diverse demographics

Associate Of Science - As, Cloud Infrastructure

High School Diploma, General Studies