Bringing together account management teams to create a center of excellence that is designed to strengthen our teams agility with a deep focus on employee professional development to bring next-level results to our clients

• Ad Sales Revenue $4B+, 125 Team Members: Oversaw post-sale management teams including; Planning, Account Service and Audience teams across all networks and linear/digital platforms which included Sports, TBS, TNT, CNN, and Cartoon Network• Aligned with Technology team to automate operating systems and processes to minimize waste and errors. Created and executed training seminars and materials for post-sale teams focusing on maximizing efficiency in process and superior customer service… Show more • Ad Sales Revenue $4B+, 125 Team Members: Oversaw post-sale management teams including; Planning, Account Service and Audience teams across all networks and linear/digital platforms which included Sports, TBS, TNT, CNN, and Cartoon Network• Aligned with Technology team to automate operating systems and processes to minimize waste and errors. Created and executed training seminars and materials for post-sale teams focusing on maximizing efficiency in process and superior customer service for our clients• Implementing advanced targeting such as Audience and Addressable targeting so clients can yield higher ROI on advertising spend• Partnered extensively with Finance to shorten time on outstanding invoices to ensure payment received in a timely manner to increase positive cashflow• Leaned into professional development and team building activities across the leadership team and staff to create higher engagement amongst team members while increasing retention and promotions within our organization Show less

• Overhauled the digital team to create a stronger more streamlined organization. Achieved this through partnership with Executive Leadership, HR, Sales and other departments.• Created RACI and SLEs to ensure correct launch of digital IOs and handoffs to other teams• Implemented scalable business process to meet client objectives and KPIs• Partnered with Sales, Research, Yield, Ad Operations, and Technology teams to support digital infrastructure including use of SalesForce… Show more • Overhauled the digital team to create a stronger more streamlined organization. Achieved this through partnership with Executive Leadership, HR, Sales and other departments.• Created RACI and SLEs to ensure correct launch of digital IOs and handoffs to other teams• Implemented scalable business process to meet client objectives and KPIs• Partnered with Sales, Research, Yield, Ad Operations, and Technology teams to support digital infrastructure including use of SalesForce, Operative One, FreeWheel and GAM Show less

• Led new Account Service initiative for Animation from inception to implementation• Executive team member executing new Traffic system; specific expertise in front-end booking module• Member of acquisition team of CourtTV (TRU); assess business processes, review current deals, transfer contracts in-house while meeting deadlines of system conversions and go-live date.• Coordinate with auditors (E&Y) to assess systems and processes to minimize risks, while remaining financially… Show more • Led new Account Service initiative for Animation from inception to implementation• Executive team member executing new Traffic system; specific expertise in front-end booking module• Member of acquisition team of CourtTV (TRU); assess business processes, review current deals, transfer contracts in-house while meeting deadlines of system conversions and go-live date.• Coordinate with auditors (E&Y) to assess systems and processes to minimize risks, while remaining financially and procedurally compliant• Implement professional development initiatives for staff by partnering with HR and cross-divisions to promote education, growth, and positive morale• Manage a staff of 50 while stewarding the daily operations and account management of ENT and Young Adult portfolio with budget and actuals over $1.7B Show less

• Mediated executive meetings with clients and Sales to ensure fulfillment of client’s business objectives• Partnered with Technology team to construct and implement new front-end booking, allocation and liability systems• Collaborated with executive Sales Management and other departments to strategically manage liability creating higher yield of our inventory• Facilitated new billing process to ensure an efficient and timely payment on invoices increasing our positive cash… Show more • Mediated executive meetings with clients and Sales to ensure fulfillment of client’s business objectives• Partnered with Technology team to construct and implement new front-end booking, allocation and liability systems• Collaborated with executive Sales Management and other departments to strategically manage liability creating higher yield of our inventory• Facilitated new billing process to ensure an efficient and timely payment on invoices increasing our positive cash flow• Manage a staff of 3 Supervisors and 26 ASRs including training, coaching, and evaluations Show less

• Founding member of the newly created Account Service Department. Responsible account management of commercial portfolios on TBS and TNT• Supervised a staff of 8 Account Service Representatives (ASR) by prioritizing daily workflow and actively coaching/mentoring staff• Hired and trained ASR’s; maintained annual performance evaluations• Effectively partnered with Sales Management to steward accounts and achieve superior client relationships in various departments such as Buying,… Show more • Founding member of the newly created Account Service Department. Responsible account management of commercial portfolios on TBS and TNT• Supervised a staff of 8 Account Service Representatives (ASR) by prioritizing daily workflow and actively coaching/mentoring staff• Hired and trained ASR’s; maintained annual performance evaluations• Effectively partnered with Sales Management to steward accounts and achieve superior client relationships in various departments such as Buying, Accounting, and Traffic Show less