Multiple Location Franchise Owner-Operator
Las Vegas, Nevada Area
Developed, operated, and later sold above market, multiple highly profitable franchise locations from startup to annual seven-figure gross revenue. Lasting positive cash flow was achieved inside of ten months (40% faster than franchise averages) and the territory was consistently within the top 10% in the national franchise system for net revenue performance.Business Development: Initiated strategic alliances with key referral sources to directly drive leads.Orchestrated tactical partnerships with larger competitors; establishing key customer relationships while earning a share of revenue that would have otherwise wholly benefited the competition.Cultivated and leveraged multiple sales channels to drive new business growth.Marketing:Evangelized stakeholders and affiliates to actively promote the company and brand to outside prospects.Created mass media and PPC/SEM marketing programs and achieved competitive advantages through reputation management including social media, online reviews, and voice of the customer analysis.Leadership: Selected by franchisor and peers as an adviser and consultant.Enhanced company unity and decreased turnover through a system of full-team involvement in recruiting, staffing, and training.Operations Management:Continuously streamlined company processes and operations to eliminate inefficiencies and drive profits from within.Successfully managed two location build outs from start to finish at 15% less than typical franchise costs.Actively negotiated and restructured contracts to increase benefits while cutting costs; included a combined 24% operations cost reduction in a single year.Technology:Programmed, deployed, and managed a complex integrated computer/telecommunications network including enterprise-level firewalls/routers, PoE switches, T1/PRI telephony systems, domain servers (Windows & Linux), PBx & VoIP phone systems, MPLS circuits between primary and remote locations, and 40+ desktop workstations.
