As VP of Client Services in the United States, I lead the US Account Services team, global earned media team and operate as General Manager of the San Francisco office. Member of the senior leadership team responsible for setting the vision and direction for the organization and developing effective growth strategies and processes across the agency to align and advance our collective interests.Specific responsibilities include:• Manage US-based account services team, responsible for a $12MM+ client portfolio, including major sectors such as Technology, Pharmaceuticals, Healthcare, Energy, Manufacturing and Transportation• Oversee the agency/client relationship, with an expertise in leading and managing large, cross-functional teams to develop, implement and optimize global brand-to-demand campaigns• Solve problems at all levels within the agency by utilizing leadership skills• Ensure dedication of agency processes in order to effectively support client needs • In partnership with HR, own full career path guidance, recruiting, staffing, capacity planning, and retention strategies, including career development• Performs overall account analysis and acts to enhance profitability through operational changes, staffing changes, client renegotiations • Build operational/onboarding plans to seamlessly ramp-up incoming opportunities• Identify and seek out new business and organic growth opportunities, capitalizing on previous relationships and areas of expertise • Pitch and win new business and organic opportunities from existing clients• Consult with agency finance team on to ensure financial risks are mitigated and revenue plans are managed and adhered to

Member of the leadership team, reporting to the CEO, responsible for staff oversight and agency growth. Direct 28-person international account team tasked to deliver multi-channel, integrated marketing campaigns to global clientele. • Develop overall communication & marketing strategies for clients in Oil & Gas, Energy, Professional Services, Manufacturing, Healthcare and Education• Lead international business development efforts while demonstrating fiscal prudence to ensure all work is commercially sound while mitigating financial risk to the business• Accountable for P&L performance, financial and business metric reporting to Fifth Ring board and shareholders• Negotiate contract terms and commercial frameworks with clients and vendors• Foster relationships to build rapport and loyalty with new and existing clients• Introduced measurement, analytics and correlation platforms to produce quantitative data used to optimize client sales funnels• Appointed to Fifth Ring’s Corporate Board of Directors in 2016

Supervised team that provided strategic guidance for all facets of organizational communications. • Monitored the use of United Way of Greater Houston brand and built brand fidelity with 100+ partner agencies and programs• Provided strategic guidance to executive staff concerning reputation management and how to maintain positive public perception with the Greater Houston community• Established external communications programs to position the organization and its leadership as regional nonprofit thought leaders, helping to grow annual campaign donations 11% to $80M during global economic recession• Reduced department spend by 40% through contract renegotiations and partner consolidation

Led account team tasked to develop and implement strategic communications and corporate branding plans for local, national and international clients.• Directed a crisis communications team, which saved a nonprofit residential and vocational campus for 600 intellectually and developmentally handicapped adults from being closed by the City of Houston. Efforts also increased small and medium-sized donations by 2x• Administered all marketing communications in support of two startup businesses and their successful efforts to become nationally recognized to secure venture capital and attract M&A opportunities• Secured $25M in incremental client revenue through diligent proposal generation over an eighteen-month period

Managed resources, schedules and costs associated with all accounts to produce client deliverables on time and on budget.

Assigned to agency’s largest worldwide PR account, Hewlett-Packard. Chartered to conduct domestic and international media relations, successfully cultivating sales for multiple global business units including consumer and business desktops, monitors and digital entertainment.