Responsible for Sales and Customer Success teams.Acting in the management business team with direct sales and channels in Brazil, Latin America, Africa. Planning of the activities of the commercial area for Qualitor platform (Pink Verify Certificate), Mapping of the IT and Shared Services market, identifying opportunities and niches of markets to be prospected (Where To Play methodology). Monitoring the satisfaction of retention customers, identifying actions to strengthen their loyalty and engage. Monitoring the team's sales performance, evaluating individual results and actions to support performance improvement.Team management, evaluating potentialities, training and development needs, performing periodic feedback focused on professional growth and adopting disciplinary measures when appropriate.Promoting technician and commercial trainings, events, and webinars to the prospects and clients.

• Implementação e direcionamento do Programa Qualichannel, estabelecendo relações de parceria com canais de venda, consultorias e parceiros tecnológicos.• Supervisão de uma equipe de 3 profissionais, promovendo crescimento e desenvolvimento dentro da estrutura da empresa.

• Gestão estratégica da Carteira Qualitor para clientes de grande porte, incluindo nomes de destaque como Grupo RBS, Grupo Odebrecht, Braskem, Lojas Renner entre outros.

• Liderança em consultorias focadas em Gestão de Atendimento, Processos e Governança ITIL.• Supervisão de uma equipe de 4 profissionais, fomentando desenvolvimento, engajamento e produtividade.

Account Delivery Manager for large accounts with HP Brazil's outsourcing division, covering the servicedesk (bilingual), on-site Brazil support, asset and operations for office automation (Brazil) and data center contracts (Brazil, Argentina, Chile, Colombia, Venezuela, Mexico). Responsible for the management and delivery of services according to the contract established and based on HP's ITSM/ITIL methodology, developing regular planning activities and technical team management, supporting ongoing operations. Direct relationship to SLM Brazil for Souza Cruz (British America Tobacco) and Data Center management for region, presenting results, anticipating needs, aligning expectations and identifying business opportunities. Management of internal costs and monthly presentations of results and key performance indicators at HP management board levels. Commercial performance to the new opportunities for HP products and services.

Operation Manager: working at the management of Outsourcing, NOC and Technical Support teams with 160 employees distributed in the south area and São Paulo region in clients such as Gerdau Group, AGCO, HP, Vonpar, Refap, Mundial, Lasalle, Eichenberg, Grupo Avipal, AESsul, Springer Carrier, Cerâmicas Eliane, Invensys, CDL, RGE, Lojas Renner and Supportcomm. Performance in the quality committee and monthly participation in the meetings of monitoring and review of the strategic planning of Constat. Financial management of service contracts. Governance consultancies and ITIL best practices.

Responsible by the ServiceDesk and Governance teams ( Problem Management Area) at the GVT project in Curitiba

Support and Data Center team leader.