Eduardo Oliveira Email & Phone Number

San Francisco Bay Area

- In February 2020, Docusign announced the acquisition of Seal Software.Responsible for DocuSign Analytics professional services sales in the West / Central region of the USA. Primary responsibilities include customer requirements understanding, solution offering and justification, time to value, services scoping and negotiation, and delivery oversight.Provided training and shadowing support to the broader DocuSign sales team in analytics services scoping processes and best practices.Structured the services offerings to provide a packaged and pre-configured solution to accelerate analytics solutions adoption, including the professional services sales assets for fast qualification, proposal turn around, contracting, and delivery handover.Overachieved individual services sales quota.

San Francisco Bay Area

Hired to restructure the services sales and delivery in the West Central region of USA, create and implement sales processes, services estimation adjustments, and delivery excellence.Delivered 6x results growth in services sales and revenue in the initial year.Reduced project friction and increased CSAT to record levels. Seal clients included the biggest names in retail, healthcare/life sciences, Oil and Gas, and high tech companies.Restructured the professional services delivery organization, implementing a mature delivery methodology, scope, quality, and customer satisfaction controls.Successfully overachieved sales, revenue, and margin goals.

Pleasanton

- In February 2017, Opentext acquired the Documentum division from Dell-EMCImplemented the business development strategy for Energy and Engineering vertical for the USA and Canada regions.Planned, supervised, and coordinated 4 Consulting Account Managers, 3 Project Managers, and 12 Consultants.Archived the regional Sales, Revenue, and Margin Targets and Over-archived the customer satisfaction target.Grew the Vertical solutions pipeline in 80% and business from new customers in 40%. Successfully managed a $6 -7 Million backlog delivery division.Influenced software Engineering in developing new products generating $ 3 Million in revenue in the first year.

Pleasanton, Ca

- In December 2015, Dell acquired EMC Corporation and rebranded to Dell – EMC. Responsible for creating and executing the consulting strategy to Documentum SaaS solutions for the Energy and Engineering vertical.Planned, supervised, and coordinated two consulting account managers, three project managers, and eight consultants.Grew the cloud and managed services footprint in Canada and the USA by 35%, negotiating and closing the first global cloud contract. Grew the customer satisfaction by 15% in the USA West regionSuccessfully managed a $3 -4 Million backlog delivery organization.

Grew Latin America sales by 65% by implementing a solutions sales methodology and overachieving bookings, revenue, and margin targets.Negotiated and sold the first EMC Cloud deal in Latin America, turning a reference for customers worldwide.Negotiated and sold the record revenue Consulting Contract based on a five-year business transformation roadmap of business applications.Sponsored and nurtured executive relationships with all enterprise customers. Overarchived CSAT in all quarters.Directly managed a team of 2 Consulting Managers, 3 Consulting Sales Executives, and 18 Consultants. Provided executive oversight to the licenses sales team.Managed the sales, delivery, customer satisfaction, P&L, and strategic plan for the region, with active business in Brazil, Chile, Argentina, Uruguay, Colombia, Peru, Venezuela, Porto Rico, and Mexico.

São Paulo Area, Brazil

Started the consulting operation in Brazil and South Cone of Latin America, hired the team, developed the offerings, structured the business development plan, and managed the execution.Developed critical relationships in the region with the enterprise accounts, partners, and sales teams.Negotiated and sold the record revenue consulting contract based on a three-year deployment of Energy and Engineering applications in Chile.Delivered on target and over target bookings, revenue, and margin in all quarters.Directly managed a team of 1 Consulting Sales Executive and 13 Consultants.

Managed a team of 11 Project Managers, responsible for delivery excellence, revenue, and margin. Provided the delivery interface and reported to customers' senior executives.Transitioned the project management team and methodologies from a hardware-focused organization to a hybrid software, hardware, and virtualization delivery portfolio.Developed and implemented the overseas engagement processes to Centers of Excellence to enhance the implementation quality and increase the delivery margins.Recognized by EMC USA executives for the quality and value of the services receiving the first individual Total Customer Excellence Award.Responsible for $ 30 Million books of projects, financial control, compliance, revenue recognition, escalations, and report to EMC executives.

Managed the Telefonica account programs, assuming the account in a churning state and turning it in the top reference to EMC professional services in Brazil.Implemented the Managed Services organization in Telefonica, interviewing, hiring, and leading a team of 8 Consultants.Managed a $ 9.7M Project Portfolio in Telefonica, delivering Margin and Customer Satisfaction over the targets.Responsible for managing the implementation of new products (first of a kind in the region), building a cross-functional team with engineering, support, and professional services, and delivering the best practices and lessons learned to the PM community.

B.S. Computer Networks, Networks Protocols, Neural Networks, Virtualization, Html, Java, Sql

Education record