Edward Licayan Email & Phone Number

United States

• Collaborate with Project Managers, Resource Management, and Services Sales to strategize on staffing plans for customer projects and position appropriate consultants for customer engagements• Develop and execute long-term operational strategies aligned with overall business objectives, identifying and resolving complex operational issues, and motivating and leading teams to achieve common goals and deliver results• Conduct data analysis and market research to support decision-making… Show more • Collaborate with Project Managers, Resource Management, and Services Sales to strategize on staffing plans for customer projects and position appropriate consultants for customer engagements• Develop and execute long-term operational strategies aligned with overall business objectives, identifying and resolving complex operational issues, and motivating and leading teams to achieve common goals and deliver results• Conduct data analysis and market research to support decision-making and identify business opportunities, resulting in informed decision-making and increased business growth• Provide coaching and development to a diverse workforce, managing a remote team, instilling a commitment to quality and excellence, encouraging collaboration, and providing clear direction on meeting project goals• Lead initiatives to hone our practice excellence, including product and implementation expertise, as well as recruitment, onboarding, and career development Show less

• Led a remote team of consulting professionals, driving high performance through thought leadership, resource optimization, and career development, while fostering a culture of quality and excellence.• Collaborated with cross-functional teams to develop strategic staffing plans for customer projects, ensuring the right talent was positioned for successful engagements and client satisfaction.• Spearheaded long-term operational strategies aligned with business objectives, leveraging data… Show more • Led a remote team of consulting professionals, driving high performance through thought leadership, resource optimization, and career development, while fostering a culture of quality and excellence.• Collaborated with cross-functional teams to develop strategic staffing plans for customer projects, ensuring the right talent was positioned for successful engagements and client satisfaction.• Spearheaded long-term operational strategies aligned with business objectives, leveraging data analysis and market research to identify growth opportunities and resolve complex operational issues. Show less

• Successfully managed the implementation of WFO solutions for clients, delivering projects on-time and within budget, while enhancing customer satisfaction through effective planning and execution.• Partnered with cross-functional teams to define project scope, timelines, and budgets, ensuring seamless project delivery and stakeholder alignment.• Conducted client training sessions on WFO systems and tools, boosting adoption rates and fostering improved customer satisfaction through… Show more • Successfully managed the implementation of WFO solutions for clients, delivering projects on-time and within budget, while enhancing customer satisfaction through effective planning and execution.• Partnered with cross-functional teams to define project scope, timelines, and budgets, ensuring seamless project delivery and stakeholder alignment.• Conducted client training sessions on WFO systems and tools, boosting adoption rates and fostering improved customer satisfaction through transparent communication and regular progress updates. Show less

Bangkok Metropolitan Area, Thailand

• Demonstrated exceptional leadership in guiding cross-functional teams to deliver WFO solutions on-time and within budget, significantly enhancing client satisfaction and fostering successful project completion.• Skillfully managed project scope, timelines, budgets, and risks by applying risk management techniques, ensuring project success and stakeholder alignment.• Earned recognition as a member of the "Champions Club" in 2021 for outstanding performance, showcasing commitment to… Show more • Demonstrated exceptional leadership in guiding cross-functional teams to deliver WFO solutions on-time and within budget, significantly enhancing client satisfaction and fostering successful project completion.• Skillfully managed project scope, timelines, budgets, and risks by applying risk management techniques, ensuring project success and stakeholder alignment.• Earned recognition as a member of the "Champions Club" in 2021 for outstanding performance, showcasing commitment to client-focused solutions and excellence in project management. Show less

Bangkok Metropolitan Area, Thailand

• Skillfully oversaw planning, execution, and delivery of multiple concurrent projects, driving successful completion and enhanced efficiency.• Diligently maintained project schedules, budgets, and risk management plans, ensuring timely delivery and adherence to budget constraints.• Fostered seamless and integrated project delivery by collaborating with cross-functional teams, including development, marketing, and sales, for overall project success.

United Arab Emirates

• Leveraged data analysis and market research to identify business opportunities, driving informed decision-making and fostering significant business growth.• Developed compelling business cases and presented recommendations to stakeholders, contributing to increased revenue and market share through strategic initiatives.• Collaborated with cross-functional teams to design and implement operational improvements, boosting efficiency and elevating customer satisfaction across the… Show more • Leveraged data analysis and market research to identify business opportunities, driving informed decision-making and fostering significant business growth.• Developed compelling business cases and presented recommendations to stakeholders, contributing to increased revenue and market share through strategic initiatives.• Collaborated with cross-functional teams to design and implement operational improvements, boosting efficiency and elevating customer satisfaction across the organization. Show less

United Arab Emirates

• Spearheaded requirements gathering and analysis, collaborating with stakeholders to identify process improvement opportunities and deliver tailored solutions that met business needs.• Designed data-driven solutions and workflows to meet business requirements, leading to enhanced efficiency and performance improvements across the organization.• Skillfully managed cross-functional teams and employed risk management techniques to ensure on-time, within-budget project delivery, fostering… Show more • Spearheaded requirements gathering and analysis, collaborating with stakeholders to identify process improvement opportunities and deliver tailored solutions that met business needs.• Designed data-driven solutions and workflows to meet business requirements, leading to enhanced efficiency and performance improvements across the organization.• Skillfully managed cross-functional teams and employed risk management techniques to ensure on-time, within-budget project delivery, fostering increased efficiency and a productive working environment. Show less

Ncr - National Capital Region, Philippines

• Employed workforce demand forecasting and planning to optimize resource utilization, resulting in increased efficiency and better alignment with business demands.• Conducted real-time monitoring and reporting of key performance indicators (KPIs), enabling informed decision-making and performance improvement across the organization.• Analyzed workforce performance data to identify trends and opportunities for improvement, collaborating with managers to implement optimization strategies… Show more • Employed workforce demand forecasting and planning to optimize resource utilization, resulting in increased efficiency and better alignment with business demands.• Conducted real-time monitoring and reporting of key performance indicators (KPIs), enabling informed decision-making and performance improvement across the organization.• Analyzed workforce performance data to identify trends and opportunities for improvement, collaborating with managers to implement optimization strategies and drive enhanced performance and efficiency. Show less

Ncr - National Capital Region, Philippines

• Successfully managed a team of call center agents, providing coaching and support to ensure high-quality customer service and achieve performance targets, leading to increased customer satisfaction.• Monitored call center operations in real-time, ensuring efficiency and effectiveness through continuous tracking of call volume, service levels, and agent performance.• Collaborated with cross-functional teams to resolve complex customer issues and streamline processes, resulting in… Show more • Successfully managed a team of call center agents, providing coaching and support to ensure high-quality customer service and achieve performance targets, leading to increased customer satisfaction.• Monitored call center operations in real-time, ensuring efficiency and effectiveness through continuous tracking of call volume, service levels, and agent performance.• Collaborated with cross-functional teams to resolve complex customer issues and streamline processes, resulting in enhanced customer experiences and improved operational efficiency. Show less

Bachelor'S Degree, Business Administration And Management, General

Bachelor’S Degree, Philosophy