Alex Lesnikov Email & Phone Number

Woodbridge, Ontario, Canada

• Managed the end-to-end project delivery of a Contact Center application used by over 10,000 call center agents worldwide consistently surpassing project deadlines and achieving a substantial increase in customer satisfaction • Excelled as the subject matter expert (SME), collaborating closely with cross-functional project teams to deliver efficient Contact Centre solutions with customized integrations, ensuring alignment with customer success criteria • Partnered with clients to elicit and translate business requirements into technical objectives and user stories, actively contributing to business decisions related to functional design and project specification adherence • Designed, developed, and standardized customer CRM integrations (Salesforce, SAP, MS Dynamics) within UWF, improving data integration and delivering a seamless user experience • Led the refinement phase, which included deep dives into business requirements, fit-gap analysis, internal review, and comprehensive documentation of complex internal and external interfaces • Collaborated closely with clients to resolve defects uncovered during User Acceptance Testing (UAT), ensuring the highest quality in software solutions and smooth cutover • Oversaw the complete lifecycle of assigned application support calls, expertly troubleshooting and resolving issues to maintain uninterrupted service, enhancing customer relationships • Mentored associates, analysts, interns, and clients by hosting learning sessions, performing code reviews, teaching proper coding standards, and encouraging ownership of their own projects • Optimized internal processes by standardizing and updating documentation, leading to faster integration deployment • Conducted comprehensive use case analysis to identify optimal areas for process automation, streamlining operations and increasing efficiency

• Conducted thorough codebase analysis, produced comprehensive documentation, and executed refactoring efforts to improve code quality and maintainability • Utilized Git and GitHub for version control and collaboration, ensuring a systematic approach to code management • Tracked issues and communicated with stakeholders using JIRA, streamlining issue resolution and project progression • Successfully integrated MongoDB and established communication with external APIs, expanding data capabilities and enabling connectivity with external systems • Designed and implemented REST APIs using C# and .NET, enhancing software functionality and enabling efficient data exchange

• Created frontend UI components using HTML, CSS, and Angular, delivering a seamless and visually appealing user interface • Devised effective solutions for bugs and customer issues, ensuring a high level of customer satisfaction • Developed unit tests and BDD scenarios to meet code coverage standards, guaranteeing software quality and reliability • Contributed to the design, development, and testing of new features in the backend solution using C#, .NET, and SQL • Actively participated in the Software Development Lifecycle (SDLC) within an Agile SCRUM environment, contributing to system design and architecture discussions, and collaborating with product managers to deliver a positive user experience • Assisted the QA team in feature verification and bug analysis, ensuring all software features met the highest standards

Mississauga

• Facilitated data integration from legacy software to SAP• Developed automation protocols using VBA and Excel• Performed data validation and cleanup