• Hired in as General Manager for opening of 1st location of upscale casual full-service restaurant. • Promoted to Director of Operations in 2013 for 12 restaurant locations with annual sales volume of $20 Million.• Responsible for all day-to-day Front-Of-House and Back-Of-House operations including hiring, scheduling, training 175 team members and 12 Managers; maintain all fiscal budgets and P&L reports. • Develop organization spirit and culture to deliver 100% customer experience excellence. • Increase restaurant sales volume 18% Year-Over-Year by working hands-on with Front-Of-House and Back-Of-House teams to consistently improve quality of food and guest service. • Develop and deploy local community marketing; build new relationships with local community organizations, businesses, and civic institutions. • Manage all payroll, Human Resource compliance, banking, budgets and P&L reporting for all locations.

• Responsible for all food and beverage operations at Baltimore Washington Airport and Arundel Mills Mall • Control over $20 million of revenue and manage profit-and-loss statements to ensure positive cash flow • Manage 300+ staff to collaborate with Airport Authority and Mall Management to achieve service goals • Oversee profit-and-loss and overtime reports to ensure budget expectations are achieved • Employ analytical tools and labor management tools to identify growth opportunities • Track operational metrics to measure performance standards within individual brand standards • Devise, develop and deliver courses for supervision, management and agents on customer relations • Negotiate and deliver business contracts to obtain future business opportunities within both locations • Conduct on-site training to ensure customer service standards adhere to individual brand standards• Coordinate day-to-day activities and issue-resolution with clients and vendors

• Delivered security and customer service operations at Dulles Airport.• Initiated collaboration between 600+ staff and airline and vendor personnel daily to achieve goals• Designed, implemented and trained staff on advanced radio technology for call center operation• Worked with government agencies and airlines in preparation of policy, procedures and security• Developed and delivered courses for supervision, management and agents on customer relations• Authored profit and loss and overtime reports to ensure budget expectations were met• Tracked day to day activities to measure performance standards• Wrote, delivered and negotiated business contracts to obtain future business opportunities• Administered initial and recurrent training on all required procedures mandated by government agencies• Responsible for scheduling, hiring process, payroll and counseling of entire staff