As the IT leader at MEDA, Minnesota's top community development financial institution, I have spearheaded the transformation of the IT and data enterprise. My key achievements include leading the migration from Salesforce to Microsoft Dynamics 365 CRM, streamlining operations and cutting costs—a move fully supported across departments. I supervise a 3.0 FTE IT department staff, manage significant IT budgets, optimize a blend of software and hardware resources, and drive the adoption of standard cybersecurity frameworks to enhance compliance and risk management. Collaborating closely with executive leadership, I've redefined IT strategies, standardized operations, and prepared for team expansion to meet increasing internal demands. My leadership revitalized stalled projects, consistently achieved objectives, and strengthened vendor relations, enhancing both procurement and training processes. My track record in achieving SMART goals and KPIs has established MEDA's IT operations as a benchmark for efficiency and innovation in the nonprofit sector.

Established in 2011, my firm helps nonprofits and small organizations meet their mission objectives through the thoughtful implementation of technology. Selected highlights include:• Serve as MSP, IT lead, and vCIO for emerging and established nonprofit, public, and arts organizations• Lead and direct development and performance of clients’ IT programs, platforms, and portfolios, aligning and phasing those plans with organizational, staffing, political, and budgetary goals or realities• Interface with technology providers, vendors, and other MSPs on behalf of clients, including evaluation of those providers and vendors for accountability, and development of KPIs or other quantitative performance metrics for vendor assessment and evaluation• Provide just-in-time and systems administration support for organizations and their employees• Deliver regular reports or presentations to clients’ boards of directors or executive leadership on technology issues, speaking in accessible language to the appropriate stakeholders• Develop organization-wide or project-specific IT budgets, including recommendations on products or programs that meet budget requirements and align with organizational priorities

An evolution of work done by my own consulting company, Edward Jensen urban productions, my tenure as the Director of Information Technology for the Tapestry on Central Condominium Association found new ways to leverage technology for this 292-unit condominium complex in midtown Phoenix, improving communications with the community, and ensuring compliance with relevant laws and authorities. Highlights include:• Created and oversaw implementation of the community’s technology and security master plans, delivering maximum return on investment for minimal capital investment• Managed hybrid Windows Server and Ubuntu Linux environment, including Active Directory, Hyper-V virtualization, web servers, DNS, DHCP, failover clustering, and storage-area networks• Managed and secured multi-VLAN network, including 10 Gbps fiber, multiple Layer 2 Ethernet switches, and segregated Wi-Fi installations in public areas on the campus• Deployed cloud-based applications for anywhere access to resources, including Google Workspace for board members and management staff• Kept IT portfolio on a minimal budget, while saving the company 5% from its total corporate budget ($75,000 annual expenditures saved on a $1.6 million budget)• Participated with executive leadership to envision, create, and vet different concepts to meet stated technology and security goals of the community• Provided regular written and oral reports to community stakeholders, including the elected board of directors, to update them on technology-related matters• Created procedures to quantitatively evaluate performance of systems, vendors, or other suppliers, and make the appropriate recommendations to management, the board of directors, or other stakeholders as appropriate• Managed relationships and expectations with about a dozen external vendors, including IT-specific vendors, electrical contractors, and external security services

• Provided deskside and classroom IT support to school’s faculty and staff, ensuring 99.9% SLA uptime during my tenure• Established technology-related standard operating procedures in concert with faculty, administration, the school’s board of directors, and external stakeholders• Developed and tested programs for 1:1 computing, including the successful deployment of two Apple MacBook-based mobile computer labs for supplemental student instruction• Convened and coordinated efforts of Faculty and Executive Technology Committees• Presented regular reports to executive leadership on technology efforts and pathways for future projects, including a multi-generational strategic plan• Supported nearly 140 Apple devices, 25 Windows computers, and in-classroom Cisco telephone systems, creating management policies for systems to meet compliance benchmarks• Oversaw the school’s Google Apps (now Google Workspace) tenant, managing new users as required• Required a State of Arizona Level One fingerprint clearance card

• Created, maintained, and enhanced relationships among College and University students, staff, faculty, and community partners• Created and enhanced the College’s communications flow with prospective, new, and returning undergraduate students• Established and served as co-chair of the College’s interdepartmental and transdisciplinary Social Media Initiative• Assisted with the creation and launch of the University’s “Spirit of Service Scholars” scholarship program aimed at first-generation college students• Worked with the College’s faculty to advance online and e-learning programs