Edwin Sue Email and Phone Number
Edwin Sue work email
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Edwin Sue personal email
I am a highly skilled Contact Centre Solutions Specialist with a proven track record of integrating advanced technologies into contact centre environments. With a strong background in software design and development, specializing in Java and frontend frameworks.My expertise lies in solution design, seamless integration, and application development, empowering contact centres to optimize their operations and deliver exceptional customer experiences. I possess a deep understanding of contact centre functionalities.Throughout my career, I have excelled in designing and implementing solutions that integrate various systems and technologies, including CRM platforms, telephony systems, and voice biometrics solutions. By leveraging my technical skills and industry knowledge, I have consistently delivered innovative and effective solutions tailored to meet the unique requirements of each client.I am passionate about driving positive change in contact centre operations by harnessing the power of technology. My goal is to enhance customer experiences, improve operational efficiency, and ultimately contribute to the success of organizations. With a customer-centric approach, I strive to identify opportunities for improvement and implement solutions that drive tangible results.
Digital Island
View- Website:
- digitalisland.co.nz
- Employees:
- 58
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Professional Services ConsultantDigital Island Feb 2024 - PresentWellington, Wellington Region, New Zealand
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Solutions ConsultantCircle Consulting & Software May 2013 - Mar 2024WellingtonAs a Contact Centre solutions specialist, I specialize in integrating advanced technologies into contact centre environments. With a strong background in software design and development using Java and frontend frameworks, I have collaborated with major clients like MSD, and ANZ on IVR voice biometrics projects.My expertise lies in solution design, seamless integration, and application development, allowing contact centres to optimize their operations and deliver exceptional customer experiences. By leveraging my skills, I have successfully integrated various systems and technologies to enhance contact centre functionalities, including CRM platforms, telephony systems, and voice biometrics solutions. -
Professional Services ConsultantDimension Data Mar 2003 - Apr 2013WellingtonAs a Professional Services Consultant for the Contact Centre Solutions group, I played a vital role in delivering consultancy services across various stages of projects. From RFP (Request for Proposal) responses and project inception to solution design, software development, deployment, and ongoing support, I have been deeply involved in driving successful outcomes for clients.As a consultant, my primary focus was on delivering client centric solutions that aligned with business objectives. I worked closely with clients to understand their needs, provide guidance, and develop tailored solutions that optimize their contact centre operations.One of my key areas of expertise is systems integration, specializing in Genesys, Verint, and Cisco technologies. By leveraging my knowledge and hands-on experience with these platforms, I had successfully served as a systems integrator, ensuring seamless integration and interoperability among diverse systems and technologies. -
Senior Software EngineerNortel Networks England 2000 - 2003EnglandI had the privilege of being contracted to Nortel Periphonics, where I provided software engineering services to clients across the UK and Europe. My responsibilities included developing advanced IVR solutions for various industries, including mobile networks, telephony providers, utilities, and airlines.As a software engineer, I specialized in creating speech-enabled IVR applications that offered seamless and intuitive customer experiences. I had the privilege of working alongside industry experts from Periphonics and Nuance. My tenure extended in integrating systems from industry-leading providers, such as Periphonics, Nuance, Genesys, and Cisco ICM. By leveraging my knowledge of these solutions, I successfully served as a systems integrator, ensuring smooth and efficient integration of different technologies.Working in an overseas environment, in diverse industries, I gained valuable experience in tailoring solutions to meet vastly different business needs.
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Solutions ArchitectUnisys Nz 1998 - 2000Wellington And AucklandAs a Solutions Architect at Unisys, I specialized in IVR (Interactive Voice Response) solution design and IVR software development. With a focus on systems integration, I worked on Periphonics and Genesys solutions, driving customer focused results within the contact centre industry.A notable achievement in my career at Unisys includes the design and redevelopment of the Fastphone IVR banking application for ASB Bank. Leading the IVR project, I utilized my expertise in IVR solutions to enhance the functionality and user experience of the IVR system replacement. The outcome was a significant improvement in customer satisfaction and operational efficiency for the bank.
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Analyst ProgrammerInland Revenue Department Nz 1995 - 1998WellingtonAs a starting role as an Analyst Programmer, I had the opprtunity of working within the contact centre specialist team, in developing integration software for IVR (Interactive Voice Response) and contact center solutions. My responsibilities encompassed programming IVR applications, utilizing my versatility in learning software languages such as COBOL and C.
Edwin Sue Skills
Edwin Sue Education Details
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Information Systems And Marketing -
Majors In Information Systems And Marketing
Frequently Asked Questions about Edwin Sue
What company does Edwin Sue work for?
Edwin Sue works for Digital Island
What is Edwin Sue's role at the current company?
Edwin Sue's current role is Results-driven Solutions Consultant | Contact Centre Solutions | Enhancing Customer Experiences & Operational Efficiency.
What is Edwin Sue's email address?
Edwin Sue's email address is ed****@****t.co.nz
What schools did Edwin Sue attend?
Edwin Sue attended Victoria University Of Wellington, Victoria University Of Wellington.
What skills is Edwin Sue known for?
Edwin Sue has skills like Solution Architecture, Cti, Ivr, Integration, Genesys, Cisco Technologies, Professional Services, Telephony, Call Centers, Pre Sales, Gvp, Software Development.
Who are Edwin Sue's colleagues?
Edwin Sue's colleagues are James Derham, Andrew Earl, Hayden Friend, Chris Revans, Tashriq Hanif, Steve Thathiah, Dre Bucknell-Hemara.
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