Edwin Sue Email & Phone Number

Wellington, Wellington Region, New Zealand

Wellington

As a Contact Centre solutions specialist, I specialize in integrating advanced technologies into contact centre environments. With a strong background in software design and development using Java and frontend frameworks, I have collaborated with major clients like MSD, and ANZ on IVR voice biometrics projects.My expertise lies in solution design, seamless integration, and application development, allowing contact centres to optimize their operations and deliver exceptional customer experiences. By leveraging my skills, I have successfully integrated various systems and technologies to enhance contact centre functionalities, including CRM platforms, telephony systems, and voice biometrics solutions.

Wellington

As a Professional Services Consultant for the Contact Centre Solutions group, I played a vital role in delivering consultancy services across various stages of projects. From RFP (Request for Proposal) responses and project inception to solution design, software development, deployment, and ongoing support, I have been deeply involved in driving successful outcomes for clients.As a consultant, my primary focus was on delivering client centric solutions that aligned with business objectives. I worked closely with clients to understand their needs, provide guidance, and develop tailored solutions that optimize their contact centre operations.One of my key areas of expertise is systems integration, specializing in Genesys, Verint, and Cisco technologies. By leveraging my knowledge and hands-on experience with these platforms, I had successfully served as a systems integrator, ensuring seamless integration and interoperability among diverse systems and technologies.

England

I had the privilege of being contracted to Nortel Periphonics, where I provided software engineering services to clients across the UK and Europe. My responsibilities included developing advanced IVR solutions for various industries, including mobile networks, telephony providers, utilities, and airlines.As a software engineer, I specialized in creating speech-enabled IVR applications that offered seamless and intuitive customer experiences. I had the privilege of working alongside industry experts from Periphonics and Nuance. My tenure extended in integrating systems from industry-leading providers, such as Periphonics, Nuance, Genesys, and Cisco ICM. By leveraging my knowledge of these solutions, I successfully served as a systems integrator, ensuring smooth and efficient integration of different technologies.Working in an overseas environment, in diverse industries, I gained valuable experience in tailoring solutions to meet vastly different business needs.

Wellington And Auckland

As a Solutions Architect at Unisys, I specialized in IVR (Interactive Voice Response) solution design and IVR software development. With a focus on systems integration, I worked on Periphonics and Genesys solutions, driving customer focused results within the contact centre industry.A notable achievement in my career at Unisys includes the design and redevelopment of the Fastphone IVR banking application for ASB Bank. Leading the IVR project, I utilized my expertise in IVR solutions to enhance the functionality and user experience of the IVR system replacement. The outcome was a significant improvement in customer satisfaction and operational efficiency for the bank.

Wellington

As a starting role as an Analyst Programmer, I had the opprtunity of working within the contact centre specialist team, in developing integration software for IVR (Interactive Voice Response) and contact center solutions. My responsibilities encompassed programming IVR applications, utilizing my versatility in learning software languages such as COBOL and C.

Bachelor’S Degree, Information Systems And Marketing

Bca, Majors In Information Systems And Marketing