Eileen Long Email and Phone Number

Drive client implementations and manage key project deliverables for Workday's fortune 500 clients HCM (human capital management) implementation solution.

The Junior League of Orange County, NY, Inc. is part of an international organization of women committed to promoting voluntarism, developing the potential of women, and improving the community through the effective action and leadership of trained volunteers. Its purpose is exclusively educational and charitable.

 Lead implementation projects in US and Canada from project kickoff and planning phase through to delivery; manage budget of $2,000,000+ and teams of up to 20 resources, both onsite & remotely. Report to internal and external executive level management on project status, including budget, project plan, and risk management. Applications implemented: POS, CRM, Planning, Merchandising, Sales Audit, Enterprise Selling and Business Intelligence.

Product Manager, Department LeadPoint person and responsible party for all phases of product planning and execution within the company. Strategic lead and hands-on implementation for delivering best in-class incentive software product for health care clients. Define product road map and partner with marketing, technology and senior leadership to ensure product portfolio is comprehensive and meeting market need. Develop and execute business plan, including department goals and metrics. Key Goals: Deliver mid 2012 for enhanced software product  Increase market share with streamlined functionality and online consumer tools Define social media strategy and define tactics, as well as enhanced consumer engagement Drive design for a deeper analytical model for client management of population Responsible for creating new consumer online experience via website redesign  Define business requirements, incorporating client requests and gap analysis needs

Liaison role between business stakeholders and IT to drive strategic planning and decision making for web based business solutions; ensure technology support is understood and delivered. Partner with business to work projects through stages of innovation, discovery, planning and execution to delivery. Collaborate across business units for effective program initiative execution and delivery. Key Results: Led decision making process for company strategy to meet BCBS Association requirements for National Consumer Cost Tool mandate: measured and documented four strategies, presented findings and team recommendation to Transparency Steering Committee for unanimous approval  Initiated new streamlined intake process for Provider Directory work requests by creating single point of contact and project request form; chaired the Director and VP level oversight committee for tracking, approval and scheduling work effort across 14 state enterprise; eliminated inefficiency and saved operating resource work duplication Served as team member for provider based initiatives to improve relations, operations and transparency within the organization. Provide web support for incentive programs, payment models, rating systems and government mandates. Provided subject matter expertise as a point of reference for questions, concerns, issues for five constituent portal websites: consumer, provider, agent/broker, employer and shopper. Team member and stakeholders advisor for business requirements on web based project initiatives, minimum of twelve projects in eighteen months

Program Manager/Senior Project Manager 2007 to 2009Business Program Manager coordinating cross track teams throughout the project life cycle for Commercial Product Development projects which represented new products, business growth, cross selling initiatives, sales support. Key Results: Managed two migrations of client benefit profiles between core systems, without loss of functionality for members, by coordinating various support areas work efforts through completion. Project supported company initiative to save costs by consolidating platforms Chaired Commercial Product team meetings for project tracks and managed product requirement updates for company consumer directed health plan annual enhancements; project added membership to the program by implementing product offerings in new markets: local Central states, Georgia, Wisconsin, and National clients Served as implementation lead in kick off meeting for local state provider directory network discount offering to increase market share in Georgia; program offered a low network discount to PPO members traveling out of state

Project Manager, Consultant – Client Services DepartmentLiaison between customer and company for retail software business needs. Primary focus on customer service, defining business requirements, and business management with a focus on relationship building. Key Results: Coordinated on-time delivery of software releases, upgrade projects and product fix releases from the business analysis through delivery stages; eight to ten project releases delivered on average per year. Partnered internally with business stakeholders to ensure goals were attained. Communicated, escalated, drove issue resolution throughout project lifecycle Collaborated with technical support to analyze reported issues from field to target possible points of origination for resolution. Assessed prioritization and scheduled tasks for release planning  Tracked revenue forecast and reconciliation per client for services, hardware, and software maintenance, licenses and fees for client base; solution selling for organic business growth opportunity Managed first new generation .NET client upgrade project; lead team of 10-12 employees from Technical Implementations, Business Analysis, Programming and Quality Assurance

Manager, Clinical Product ManagementBusiness Product Manager for multiple programs during tenure within Clinical Product Management. Responsible for business planning & analysis, budget and financial management, internal and external program presentation, program communications, client reporting, proposal and request-for-info responses, production process management, market research, and staff management. Key Results: Decreased client drug spend by managing formulary and generic compliance consumer direct mail programs. Program encouraged members to switch to less expensive generic prescription drugs when a brand drug came off patent; saved mailing costs by utilizing existing mail channel from Mail Service pharmacies Decreased Retrospective Drug Utilization Review (DUR) program quarterly report production cycle by 50% to 45 days, complying with service level requirements and eliminating manual procedures Defined High Utilization and Retrospective DUR business requirements in creation of Lotus Notes client enrollment and installation tool  Supervised staff of Associate manager, enrollment coordinator, and two technical consultants; set priorities for data support team on both production and development efforts

• Developed and maintained Lotus Notes database for program management: User Profiles, Enhancement Requests, Meeting Tracking• Analyzed and tested Formulary Management Workstation releases, reporting back to management with results• Developed and maintained Formulary Management Workstation Help program• Supported Formulary Management Workstation user community; this included oral and written correspondence for fulfilling user requirements• Coordinated new user connectivity on Formulary Management Workstation• Presented/trained new users on the Formulary Management Workstation• Resolved issues, provided Ad hoc reporting for users