Eric Vickers Email & Phone Number

Pacific, Washington, United States

Kent, Washington, United States

- Managed $24M of North American product sales with direct responsibility ensuring timely product delivery.- Led the development of an enterprise-level process implementation for seamless transition from product sales to product order fulfillment, resulting in increased efficiency and turnover optimization.- Collaborated closely with key stakeholders.

Kent, Washington, United States

- Supervised the centralized Warranty process.- Responsible for ensuring warranty claims are handled efficiently, accurately and timely according to manufacturer's warranty policies and that the company receives full reimbursement.- Managed branch level and key performance indicators (KPI’s) associated with warranty initiatives, recoveries, process.

Kent, Washington, United States

- Managed all aspects of service workflow including solving issues, counseling key internal stakeholders and managing department key performance indicators.- Supervised all inbound and outbound operations within the facility.- Developed and implemented new methods, procedures, and systems to improve service performance in adherence to company principles.

Seattle, Washington, United States

- Responsible for developing and managing an efficient parts room that supports new sales and service- Maintaining adequate inventory levels for service department. - Gained experience in designing processes and drafting Standard Operating Procedures. - Created and conducted training for every facet of parts room inventory management to include inventory.

Seattle, Washington, United States

- Created new and renewed preventative maintenance contracts.- Created service repair quotes based on compiled information from technicians.- Communicate and deliver quotes to customers via email and telephone.- Follow up on outstanding quotes and maintain prioritization list to ensure effectiveness.- Collected miscellaneous information and parts pricing.

Seattle, Washington, United States

- Contacted customers by phone or emailing to provide order status. - Retrieved orders from staging locations and processed payments when they arrived. - Assisted in other retail areas when the demand was necessary.

Kent, Washington, United States

- Oversaw the day-to-day operations of the rental business.- Managed Rental Inventory- Coordinated equipment maintenance and repairs- Developed rental agreements and contracts- Optimized rental process to increase efficiency and profitability

Business/Corporate Communications

Professional Certificate, Logistics, Materials, And Supply Chain Management

Activities and Societies: Supply Chain Engineering & Technology Program - University of Innovative Distribution (UID)