Eric Vickers Email & Phone Number

Pacific, Washington, United States

Kent, Washington, United States

- Managed $24M of North American product sales with direct responsibility ensuring timely product delivery.- Led the development of an enterprise-level process implementation for seamless transition from product sales to product order fulfillment, resulting in increased efficiency and turnover optimization.- Collaborated closely with key stakeholders, project managers and application engineers to effectively program manage and ensure that customers received a consistently high level of support, resulting in strengthened relationships.- Established and maintained high level of quality control standards throughout the fulfillment process. - Conducted weekly project review with project management team and upfit department before shipment to customer.

Kent, Washington, United States

- Supervised the centralized Warranty process.- Responsible for ensuring warranty claims are handled efficiently, accurately and timely according to manufacturer's warranty policies and that the company receives full reimbursement.- Managed branch level and key performance indicators (KPI’s) associated with warranty initiatives, recoveries, process efficiency, and profitability.- Maintain, develop and implement standard operating procedures based on manufacturer warranty policies to both centralized staff and branch service teams.

Kent, Washington, United States

- Managed all aspects of service workflow including solving issues, counseling key internal stakeholders and managing department key performance indicators.- Supervised all inbound and outbound operations within the facility.- Developed and implemented new methods, procedures, and systems to improve service performance in adherence to company principles, reducing errors by 25%.- Directly responsible for managing all inventory levels, purchasing of parts for resale and analyzing product aging/forecasting trends to determine proper stock levels. - Improved cost and workflow efficiencies by developing strategic and creative solutions within the operations workflow.- Communicated with staff to ensure policies and procedures were being practiced while maintaining the highest level of service.- Forecasting maintenance, repair and overhaul service work.- Led in startup operations for a new branch location.

Seattle, Washington, United States

- Responsible for developing and managing an efficient parts room that supports new sales and service- Maintaining adequate inventory levels for service department. - Gained experience in designing processes and drafting Standard Operating Procedures. - Created and conducted training for every facet of parts room inventory management to include inventory by bin, off shelf, cycle counts, parts KPI’s, rental and repair min/max updates and stockroom organization.

Seattle, Washington, United States

- Created new and renewed preventative maintenance contracts.- Created service repair quotes based on compiled information from technicians.- Communicate and deliver quotes to customers via email and telephone.- Follow up on outstanding quotes and maintain prioritization list to ensure effectiveness.- Collected miscellaneous information and parts pricing from various manufacturers and vendors.

Seattle, Washington, United States

- Contacted customers by phone or emailing to provide order status. - Retrieved orders from staging locations and processed payments when they arrived. - Assisted in other retail areas when the demand was necessary.

Kent, Washington, United States

- Oversaw the day-to-day operations of the rental business.- Managed Rental Inventory- Coordinated equipment maintenance and repairs- Developed rental agreements and contracts- Optimized rental process to increase efficiency and profitability

Business/Corporate Communications

Professional Certificate, Logistics, Materials, And Supply Chain Management

Activities and Societies: Supply Chain Engineering & Technology Program - University of Innovative Distribution (UID)