Ensure that the IT Operating Model is continually updated and in continuous improvement, facilitating the tools, processes and methodologies to the rest of the technology teams, guaranteeing that they work in a homogeneous way and aligned with Aegon's IT strategy. Main responsibilities: Development, evolution and maintenance of policies, procedures, methodologies and metrics of the IT Area. Establishment and evolution of the Technology process framework. Define, implement and maintain the IT Government Document Management model. Facilitate technology teams to work in an aligned and coordinated manner. Guarantee the homogeneous use of internal IT tools. Participation in projects related to IT Strategy, IT Organization, IT Operating Model, ways of working, etc.Develop programs and plans for the improvement and control of IT activity within the organization. Prepare reports and dashboards. Preparation of reports for the Management Committee and other entities of the Aegon group. Collaborate, when necessary, in other management activities specific to the IT function: IT strategy, budget control and project monitoring, audits, third-party administration, coordination with other areas, etc.

Main duties:- Operational management of a Service Desk and On-site service (approximately 60 people, distributed in two work centers).- Customer Relationship: deployment of governance model, daily follow-up and steering committees, providing reports and analysis of KPIs and trends.- Supplier Management- Support to the economic management of the project.- Negotiation and monitoring of SLAs.- Identification, prioritization, implementation and follow-up of continuous improvement initiatives.- Design and execution of operational strategies and resource optimization.- Risk management- Knowledge Management and assurance of ITIL processes within the service.

Operational Delivery Manager for Naturgy. Main Duties: - Operational management of multidisciplinary team (approximately 100 people, distributed in three work centers). - Customer Relationship - Supplier Management - Support to the economic management of the project. - Negotiation and monitoring of SLAs. - Implementation and monitoring of continuous improvement initiatives. - Design and execution of operational strategies and resource optimization. - Risk management

Responsible for the management of Spanish P&C resources with the main objective of guaranteeing the efficient and effective allocation of resources when and where they are needed.Main responsibilities:- Implement and align the standard processes for the reosurces management, globally defined by the company, as well as the use of a set of common tools- Follow-up of the allocated resources.- Measurement and monitoring of the KPIs defined in the area.

Senior Consultant in the Service Management Department of the Capgemini Infra unit supporting various national and international projects.Main dutiess:- Internal and external Quality Audits (ISO 20000).- Incident management with suppliers of Tools (ITSM RoD, Odigo, etc.).- Development of service management processes aligned with the methodology of the company.- Collaboration in the development and implementation of the Engagement Management Office (support office for the ITIL processes of the different projects of the unit).- Implementation and control of processes in different clients (including monitoring and negotiation of SLAs and continuous improvement activities).- Participation in a global work group for the standardization and unification of the company's ITIL processes, leading the Supplier Management process.

Communications Department at Aena Central Services offices. In this department, the projects related to infrastructures of the Aena network airports are written, evaluated and executed. The main types of projects are:- Multiservice Networks (LAN networks).- WiFi systems.- Radiocommunications (trunking).- IP telephony.- Aena Corporate Network.Main duties: - Support to the head of the Communications Division. - Supervision of the status of projects of the Division. - Economic forecast of the Division. - Planning of new projects - Development of technical specifications and economic estimations of projects. - Technical apraissal of offers. - Relationship with suppliers. - Coordination with the IT Airports managers of the Aena network. - Economic forecast of the Division. - Planning of new projects. - Monitoring compliance with service level agreements (SLAs).

Communications Department at Aena Central Services offices. In this department, the projects related to infrastructures of the Aena network airports are written, evaluated and executed. The main types of projects are:- Multiservice Networks (LAN networks).- WiFi systems.- Radiocommunications (trunking).- IP telephony.- Aena Corporate Network.Main duties: - Support to the head of the Communications Division. - Supervision of the status of projects of the Division. - Economic forecast of the Division. - Planning of new projects - Development of technical specifications and economic estimations of projects. - Technical apraissal of offers. - Relationship with suppliers. - Coordination with the IT Airports managers of the Aena network. - Economic forecast of the Division. - Planning of new projects. - Monitoring compliance with service level agreements (SLAs).

Maintenance of the Integrated External Border Surveillance System.Main Duties: - Coordination between field deployment and maintenance personnel (twenty-five people) and with the client. - Direct report to the client about the status of the whole system. - Offerings for border control projects. - Supplier management (national and international providers). - Monitoring and support for economic management. - Management of orders, delivery notes and invoices. - Inventory management and material tracking. - Organization and management of technical and administrative documentation.

Intership practices. Main duties: - Product development(Call2Net) - Product demos (WebCall) and commercial promotions - Development of product documentation