Responsible for large-sized transition projects, for Enterprise customers. Projects often consist of varying scopes, high complexity, and non-contained risk with concurrent project overlap. Owned change management throughout the lifecycle of the project and customer onboarding. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed. Lead teams from multiple disciplines and business units to overcome challenges and resolve complex problems while providing functional leadership to teams and/or projects. Critical Competencies- Project Management- Customer Knowledge- Service Delivery Effectiveness- Active Listening - Multi-tasking & PrioritizationKey Responsibilities- All implementation and transition activities for assigned "Book of Business"- SupportClient Executives in the preparation and facilitation of customer engagement and growth- Remain informed of architecture/design activities for assigned clientele- Remain informed of account plans, strategic initiatives, and tactical action plansCritical Skills- Ability to interpret internal/external business challenges and recommend best practices to improve projects, processes, or services. - Skilled at influencing without authority others in the right direction for the project to succeed.- Ability to confidently influence and liaise with all levels, including senior business stakeholders, technical teams, and third-party suppliers.- Ability to deal effectively with challenging behaviors to overcome resistance and inertia in others to achieve goals.- Strong, tactful communication in reports and documentation.- Proficient in project management systems, tools, and industry best practices for project management.- Ability to effectively define and communicate customer requirements to the project team.
Listed skills include Iis, Vmware, Servers, Centos, and 25 others.
