Eli Scott Email & Phone Number

Holland, Ohio, United States

• Assigned to the largest multimillion-dollar account, reporting to PMO leadership and executive sponsor.• Managed solution deployments for new construction multitenant student housing across the country.• Lead weekly status presentations for customer leadership.• Developed RACI documentation templates for multiple platforms and solutions.• Developed new product and process documentation for company and customer engagement.• Coordinated with field operations teams for… Show more • Assigned to the largest multimillion-dollar account, reporting to PMO leadership and executive sponsor.• Managed solution deployments for new construction multitenant student housing across the country.• Lead weekly status presentations for customer leadership.• Developed RACI documentation templates for multiple platforms and solutions.• Developed new product and process documentation for company and customer engagement.• Coordinated with field operations teams for off-site deployments and scheduling.• Guided OAC and OIT project calls for technical requirements to general contractors and construction managers.• Performed onsite surveys for progress review and corrective actions before deployment.• Supervised onsite deployments for 1099 field service techs and Field Services special operations lead techs.• Provide support oversight 60 days post-delivery before handover to Customer Success teams. Show less

United States

Responsible for large-sized transition projects, for Enterprise customers. Projects often consist of varying scopes, high complexity, and non-contained risk with concurrent project overlap. Owned change management throughout the lifecycle of the project and customer onboarding. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed. Lead teams from multiple disciplines and business units to overcome challenges and resolve… Show more Responsible for large-sized transition projects, for Enterprise customers. Projects often consist of varying scopes, high complexity, and non-contained risk with concurrent project overlap. Owned change management throughout the lifecycle of the project and customer onboarding. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed. Lead teams from multiple disciplines and business units to overcome challenges and resolve complex problems while providing functional leadership to teams and/or projects. Critical Competencies- Project Management- Customer Knowledge- Service Delivery Effectiveness- Active Listening - Multi-tasking & PrioritizationKey Responsibilities- All implementation and transition activities for assigned "Book of Business"- SupportClient Executives in the preparation and facilitation of customer engagement and growth- Remain informed of architecture/design activities for assigned clientele- Remain informed of account plans, strategic initiatives, and tactical action plansCritical Skills- Ability to interpret internal/external business challenges and recommend best practices to improve projects, processes, or services. - Skilled at influencing without authority others in the right direction for the project to succeed.- Ability to confidently influence and liaise with all levels, including senior business stakeholders, technical teams, and third-party suppliers.- Ability to deal effectively with challenging behaviors to overcome resistance and inertia in others to achieve goals.- Strong, tactful communication in reports and documentation.- Proficient in project management systems, tools, and industry best practices for project management.- Ability to effectively define and communicate customer requirements to the project team. Show less

Kansas City, Missouri Area

As a Project Manager at Rackspace Technology, I managed complex IT infrastructure and cloud projects for all tier accounts, delivering high-quality solutions on time and within budget. I successfully planned, executed, monitored, and directed multiple project tasks and deliverables over various teams, using agile methodologies and best practices. I demonstrate strong analytical and communication skills, providing regular project updates and statuses to stakeholders and upper management,… Show more As a Project Manager at Rackspace Technology, I managed complex IT infrastructure and cloud projects for all tier accounts, delivering high-quality solutions on time and within budget. I successfully planned, executed, monitored, and directed multiple project tasks and deliverables over various teams, using agile methodologies and best practices. I demonstrate strong analytical and communication skills, providing regular project updates and statuses to stakeholders and upper management, identifying and resolving risks and issues, and building cross-functional relations to improve processes and productivity. In addition, I am a continuous learner with a track record of achieving remarkable results.Proven to quickly learn any software, position, and industry.Key career achievements:- Bridged inter-departmental gaps by networking and collecting user stories to bring departments together to improve processes, prioritize projects, and improve timelines.- Generated $M by reducing inventory assets while maintaining customer demand and DR support.- Able to manage projects, complete reports, and lead within weeks of start date. Top 5 Clifton Strengths: Relator, Achiever, Strategic, Learner, and Responsibility. My passion is to leverage my skills and experience to tackle complex problems, drive innovation, and generate constructive solutions through collaboration and agile methodologies.Strive for Continuous service improvement as change is a necessity."If you always do what you've always done. Then you will always get what you always got."Core Competencies & Technical Skills:Agile Methodologies | Process Improvement | Data Analysis | Scrum | Project Planning | Root Cause Analysis | Forecasting | Supply Chain Operations | Demand Planning | Supply Strategy | Cross-functional Collaboration | Budget Management | Process Development | Project Timelines | Data-driven Decision Making | Team Leadership | Negotiation | Problem Solving | Cloud Computing Show less

Kansas City, Missouri Area

Kansas City, Missouri Area

• Develop detailed project plans for $100k plus clientele• Gather project requirements• Document project scope• Analyze data and asses risk• Project tracking with the use of Microsoft Project and Excel• Define resources (internal/external)• Schedule and moderate status calls• Produce status reports• Prepare renewal contracts for existing clients• Analyze monthly billing report for additional services above client’s contract• Responsible for any client… Show more • Develop detailed project plans for $100k plus clientele• Gather project requirements• Document project scope• Analyze data and asses risk• Project tracking with the use of Microsoft Project and Excel• Define resources (internal/external)• Schedule and moderate status calls• Produce status reports• Prepare renewal contracts for existing clients• Analyze monthly billing report for additional services above client’s contract• Responsible for any client service support tickets• Prepare meetings for new projects • Responsible for documenting client hosting environments• Act as a liaison between the client and technical associates• Analyze clients account to ensure accuracy of implementations of the environment• Review invoices and billing of clients accounts• Lead status meetings• Document new business processes• Prepare monthly Service Level Agreement documentation• Responsible for dedicated support for over 100 clients Show less

Kansas City, Missouri

Kansas City, Mo

Maryville, Mo

Kansas City, Mo

Administered PC and Network consisting of 300+ computers and devices with 250+ students and 50+ staff and faculty. Managed project implimentation of websites, online community, constituent database, network, server and client equpiment and software licensing.

System operator of clustered citrix systems with terminal service client machines, managed/operated backup jobs. Worked with over 40 proprietary systems for physicians and nurses. Would troublshoot VPN and connectivity between home and hospital for doctors, and their remote applications.

Team Lead of 6 technicians, managed schedules, phone support, and cross-trained co-workers. I worked in an environment with 2500+ employees across Kansas, with over 1500 computers and servers. Used, configured, and maintained Novell and Groupwise networks. Participated in the migration of Novell and Groupwise to Active Directory and Exchange. Helped implement MS RIS services as part of the migration from Norton Ghost. Created and updated a SBO and CBO sheet and guide.

Backup and System operator for AS-400, Cerner, Sun, and IBM systems. Also, worked with workstation and terminal service client support and maintenance.

Associate'S Degree, Computer And Information Systems Security/Information Assurance

Course Completion, Cisco Networking And Pc Repair, Not Applicable

Activities and Societies: Not Applicable

Associates Of Arts, Major - Computer Informatin Systems

General Studies with emphasis on technology

Certificate Of Completion, It Administration And Cisco Networking

Electronics and Computer repair and CCNA programs.