Senior External Provider Relations Specialist
Vermont Managed Care
Colchester, Vt
Works closely with the Senior Network Profile Specialist regarding provider claim issues, provider profile changes, providers requesting to be contracted with VMC, and new processes to improve the service we provide our customers. Coordinates day to day contracting systems and work associated with contracting including contract assessment and analysis, contract strategy, contract development, contract implementation, monitoring and negotiations of provider contracts for VMC. the primary… Show more Works closely with the Senior Network Profile Specialist regarding provider claim issues, provider profile changes, providers requesting to be contracted with VMC, and new processes to improve the service we provide our customers. Coordinates day to day contracting systems and work associated with contracting including contract assessment and analysis, contract strategy, contract development, contract implementation, monitoring and negotiations of provider contracts for VMC. the primary contact for the Vermont Managed Care (VMC) Network Providers and Facilities, with regard to operational,contractual, and business issues relevant to both the VMC and the Fletcher Allen Health Care (FAHC) Payer Contracts. As the liaison between the VMC Network Providers / Facilities and FAHC's Clinical Departments / Medical Staff, and the VMC and FAHC contracted insurance plans, he/she provides superior service and advocacy on behalf of both VMC and FAHC providers while ensuring and maintaining continued collaborative working relationships between all parties. In this process, collaborative working relationships between Community Providers and FAHC are also established and fostered. This position researches all provider issues through to resolution and communicates results to the provider, payers, and VMC staff. Also responsible for the project management of various VMC business projects and initiatives. While providing daily educational meetings and seminars for the VMC Network, develops and maintains education and marketing tools that include the VMC Provider Manual, the VMC "Partners in Care" Newsletter, the VMC and Fletcher Allen Preferred Web Sites, and healthcare conference and trade-show display table. Show less