Elizabeth Wright Email & Phone Number

Organized and detail oriented, with over 10 years of experience in optimizing operational efficiencies and driving business growth through strategic IT solutions. Proven track record in leading cross-functional teams, managing complex projects, and delivering innovative system implementations. A highly adaptable and results-driven professional with organizational skills to support multiple job functions simultaneously while collaborating effectively with cross-functional teams to produce desired business results. ● Perform BSA, PM and PO roles concurrent with each other, to coordinate requirements, development, QA, and implementation of new and upgraded software● Apply methodologies of the scrum framework to prioritize business needs to deliver the best value in the most efficient way. Led daily scrums, backlog refinement, sprint planning, sprint demos, sprint retrospectives and stakeholder meetings● Establish communication practices with business users, stakeholders, product owners and executive leaders with project updates and meetings to discuss status and address outstanding questions● Assess the viability of each project. Develop high level requirements and recommendations for executive approval● Partner with Business SME’s and Solution Architects to understand end-to-end solutions across teams so organizational boundaries are understood and aligned● Monitor project progress by tracking activity; resolving problems; recommending actions● Journey mapping and maintained current documentation of detailed workflow diagrams, narratives, and intersections between the various user groups● Translate functional requirements into technical, system, and reporting requirements as needed● Evaluate business requirements, write test plans, test cases, for all phases of testing including functional, regression, integration, and user acceptance tests● Develop SQL queries to research, analyze, and troubleshoot data and complete minor insert and update scripts

● Responded to all BBB and Office of the President Complaints.● Completed all performance evaluations as well as disciplinary actions.● In charge of interviews and hiring new Sales Support Managers.● Processed and tracked goodwill gestures provided by outside sales representatives.● Assisted IT Department in QA testing of new intra and internet-based applications.● My efforts directly resulted in attaining an A+ rating from BBB, from what was a C rating.