Member Services Receptionist
Current• Provided administrative support and process management to the Member Services Manager with Club retail operations/purchasing, and administrative and reception support to senior management, committees, members and guests.• Ensured confidentiality of sensitive database records in NorthStar, acted as a communication liaison and resolved member needs.• Greeted and directed guests, efficiently transferred calls, and respectfully answered multi-line/high call volume.• Demonstrated effective communication and outstanding professionalism by developing relationships.• Identified opportunities to offer solutions for improving efficiency and streamlining processes.• Managed inventory control, order request customer follow-up and marketing collateral.• Managed guest registration and data entry, reception inbox, email correspondence, event registration, committee meeting reminders, guest moorage registration/billing, and sorts mail.• Assisted Catering Dept. by managing dining reservation scheduling and drafting menus, seating cards and special event materials.
